Osterwisch Company

Overall, the reviews for Osterwisch Company indicate a predominantly positive sentiment, praising their honest and professional service in HVAC, plumbing, and electrical work. Customers appreciate the promptness and quality of repairs, with many highlighting the fair pricing and effective communication. However, there are a few concerns regarding missed appointments and a lack of accountability fr... Read more

Overall, the reviews for Osterwisch Company indicate a predominantly positive sentiment, praising their honest and professional service in HVAC, plumbing, and electrical work. Customers appreciate the promptness and quality of repairs, with many highlighting the fair pricing and effective communication. However, there are a few concerns regarding missed appointments and a lack of accountability from management when issues arose, which diminished the experience for some customers. Detailed Sentiment Analysis The assessments of Osterwisch Company reveal several consistent themes. Positively, customers frequently noted the expertise and reliability of the technicians, particularly praising their prompt service and thorough assessments. Long-term clients, often citing decades of service, expressed strong trust in the company, underscoring the reliability of their HVAC and plumbing work. Customers were pleased with the honesty of the estimates provided, appreciating that there was no pressure to accept additional services. Particularly commendable was the customer service approach of the staff, especially in instances where they provided sound advice that benefitted the customers, as seen in the feedback about the call with Gary regarding Duke Energy. Despite the overwhelmingly positive feedback, some reviews pointed out shortcomings, specifically regarding scheduling and communication issues. There were mentions of missed appointments, miscommunication regarding call-backs, and concerns about the management's response to client dissatisfaction. This led some customers to reconsider their continued patronage. In summary, while many customers highly recommend Osterwisch Company for their effective and honest service, attention to improving scheduling and management responses could enhance the overall customer experience further. Read less