Lonneman Plumbing

The reviews reveal a dual narrative for Lonneman Plumbing. One of the primary strengths cited is the professionalism and efficiency of the technicians, particularly mentioning Jeremiah, who was described as hardworking and prompt. Customers highlighted that jobs were completed quickly and to satisfaction, often within the estimated timeframes, with one customer noting a particularly supportive exp... Read more

The reviews reveal a dual narrative for Lonneman Plumbing. One of the primary strengths cited is the professionalism and efficiency of the technicians, particularly mentioning Jeremiah, who was described as hardworking and prompt. Customers highlighted that jobs were completed quickly and to satisfaction, often within the estimated timeframes, with one customer noting a particularly supportive experience in resolving shower pressure issues after multiple attempts. Pricing, however, emerges as a significant point of contention. Several customers accused the company of price gouging, stating that the initial quotes provided were not honored once the work was completed. These complaints detailed experiences leading to feelings of betrayal and distrust, with one customer going so far as to describe their experience as a "joke" regarding the free estimate process and cost transparency. The overall sentiment indicates that while Lonneman Plumbing has a loyal customer base who are satisfied with the service quality and efficacy, the company faces a substantial challenge with its pricing policies and communication. Many customers clearly expressed a reluctance to recommend Lonneman Plumbing based on these negative experiences, indicating that their future success may depend on addressing these critical feedback points. Improvements in customer communication regarding pricing and more honesty in cost estimates could potentially mitigate the negative perceptions circulating among dissatisfied clients. Read less