Logan Services A/C, Heat & Plumbing

The sentiment surrounding Logan Services is a blend of positive and negative experiences throughout the recent reviews. Positive Aspects:Knowledgeable Technicians: Several reviews highlight specific technicians who demonstrated professionalism and in-depth knowledge of their work. Customers appreciated the detailed explanations provided during service calls and installations, which fostered conf... Read more

The sentiment surrounding Logan Services is a blend of positive and negative experiences throughout the recent reviews. Positive Aspects:Knowledgeable Technicians: Several reviews highlight specific technicians who demonstrated professionalism and in-depth knowledge of their work. Customers appreciated the detailed explanations provided during service calls and installations, which fostered confidence in their abilities.Prompt Service: Many customers noted that Logan Services could schedule appointments swiftly and performed installations in a timely manner. For some, the installation teams exceeded expectations, completing work promptly and maintaining a high standard of professionalism.Positive Installation Experiences: Reviews mentioning new installations of HVAC systems were often favorable, with clients noting the efficiency and friendliness of the installation crews. A recurrent theme was particular praises directed towards installers who were accommodating and skilled in their work. Negative Aspects:Customer Service and Communication Issues: A significant portion of reviews pointed to poor customer service experiences. Issues included unresponsive follow-ups, inadequate communication regarding scheduling and service specifics, and failure to resolve customer concerns adequately.Price Concerns: Numerous customers expressed frustration over the perceived high costs of services and parts compared to competitor offerings. Several reviews noted feeling pressured into purchasing additional services or products.Subpar Repair Work: There were multiple reports of unresolved issues after service appointments, leading customers to seek out other contractors for repairs. In some cases, repairs were deemed unnecessary or were incorrectly diagnosed, leading to additional costs for the customers.Permit and Installation Issues: One review specifically mentioned a lack of proper permitting and damage caused during installation, which raises concerns about the company's operational standards.Confusion Over Services: Several reviewers indicated that there was a lack of clarity in the services offered, such as misunderstandings related to maintenance plans and service expectations. This left some customers feeling misled regarding their agreements with Logan Services. In summary, while Logan Services A/C, Heat & Plumbing has technicians who deliver quality work, the company seems to struggle with overarching customer service and pricing transparency. Addressing these concerns could significantly enhance customer satisfaction and overall reputation. Read less