Holthaus Plumbing

Across the shared reviews, a clear dichotomy emerges in customer sentiment. On one hand, positive feedback centered on the effective service provided by particular technicians, notably Jerry, who was praised for his expertise and thorough explanation of plumbing issues. Customers appreciated clear communication and the helpfulness of staff like Peggy. Positive experiences highlighted prompt attent... Read more

Across the shared reviews, a clear dichotomy emerges in customer sentiment. On one hand, positive feedback centered on the effective service provided by particular technicians, notably Jerry, who was praised for his expertise and thorough explanation of plumbing issues. Customers appreciated clear communication and the helpfulness of staff like Peggy. Positive experiences highlighted prompt attention and successful resolution of issues, fostering a sense of trust and satisfaction regarding certain interactions. Conversely, a significant number of negative reviews pointed to serious concerns with professionalism and competency. Many customers reported technicians arriving late or displaying a lack of courtesy and meticulousness. Incidents of damage caused during service, especially in relation to clogged pipes, were notable complaints. Reviewers felt that technicians either did not take responsibility for issues they caused or failed to provide adequate solutions, instead deflecting problems onto the customers themselves. Billing transparency also emerged as a critical concern. Multiple reviewers mentioned unexpected charges and poor explanations of pricing structures, noting that the actual work performed often did not align with the final invoice. Bills that included charges for labor that felt disproportionately high in relation to the service provided were a common source of frustration. This created a perception of the company as opportunistic, prioritizing revenue over customer satisfaction. Overall, while Holthaus Plumbing enjoys a measure of loyalty from some customers, significant flaws in service delivery, accountability, and transparency undermine its reputation, suggesting the need for improvements in these areas to enhance overall customer experiences. Read less