HELP Plumbing, Heating, Cooling and Drains

The reviews for HELP Plumbing reveal a complex picture. While there are instances of positive feedback, especially regarding individual technicians' professionalism and diligence, the majority of the feedback emphasizes several core issues:Overpricing and Upselling: A recurring theme throughout the reviews is the perception that the company's services are significantly overpriced. Many customers r... Read more

The reviews for HELP Plumbing reveal a complex picture. While there are instances of positive feedback, especially regarding individual technicians' professionalism and diligence, the majority of the feedback emphasizes several core issues:Overpricing and Upselling: A recurring theme throughout the reviews is the perception that the company's services are significantly overpriced. Many customers report being quoted highly inflated prices that seem to be unjustifiable when compared to alternative contractors. Upselling unnecessary services is also a common grievance, where technicians suggest major replacements or repairs that customers later found out were not required.Customer Service Issues: Many reviewers express dissatisfaction with the company's customer service, particularly when it comes to resolving complaints or following up on damaged work. Customers have noted a lack of response from management or customer service representatives after expressing concerns about work done in their homes.Transparency and Trust: There are substantial allegations regarding deceptive practices, with customers claiming that they were misled about the costs of services or the necessity of repairs. Problems related to membership agreements, including difficulty in canceling subscriptions or unexpected fees, have also contributed to feelings of mistrust.Quality of Work: While some reviews mention satisfactory work, many others report ongoing issues even after services were rendered. Customers have communicated experiences of having to call additional plumbers due to unresolved issues stemming from HELP's work. Complaints about insufficient cleanup after jobs and the perceived carelessness of workers also surface frequently.Mixed Experiences with Specific Technicians: Reviewers note that individual technicians vary in their performance, with a few praised for their thoroughness and professionalism. However, this highlights an inconsistency in quality control, as not every technician seems to deliver the same level of service.Membership and Pricing Models: The company's service plan has generated numerous complaints regarding hidden fees and a lack of clear communication about what these memberships entail. Customers felt trapped by contracts that they were led to believe were more flexible than they turned out to be. In summary, while there are positive aspects to HELP Read less