Duff Plumbing

The reviews reflect a strong satisfaction among customers regarding the quality of plumbing services offered by Duff Plumbing. The positive remarks emphasizing the company's punctuality and cleanliness after job completion reinforce a strong reputation for reliable service. Clients have highlighted successful installations, such as a lawn sprinkler meter and a sump pump, both of which were execute... Read more

The reviews reflect a strong satisfaction among customers regarding the quality of plumbing services offered by Duff Plumbing. The positive remarks emphasizing the company's punctuality and cleanliness after job completion reinforce a strong reputation for reliable service. Clients have highlighted successful installations, such as a lawn sprinkler meter and a sump pump, both of which were executed to their satisfaction. Another positive aspect mentioned is the thoroughness in customer communication; reviewers appreciate the detailed explanations provided, which suggest that Duff Plumbing values educating their customers about the services rendered. This practice underscores the company's commitment to transparency and customer understanding. However, a common thread of feedback is the challenge with communication, specifically regarding the timeliness of phone call returns. This particular concern, although not enough to detract significantly from the overall positive experience, has been pointed out as an area for potential improvement. Customers encourage the company to enhance responsiveness in customer service, which could elevate their satisfaction from good to great. In summary, while Duff Plumbing excels in service quality and professional integrity, addressing communication delays would likely enhance the overall customer experience. Read less