Overview of Company Customer Sentiment Analysis in January
The reviews for Benjamin Franklin Plumbing of Cincinnati paint a largely negative picture regarding customer experiences over the past month. Many customers express frustration with the company's pricing structure, alleging excessive charges for services and surprise fees that were not disclosed prior to service. Complaints about poor communication, unfulfilled promises for follow-ups, and the ina... Read more
The reviews for Benjamin Franklin Plumbing of Cincinnati paint a largely negative picture regarding customer experiences over the past month. Many customers express frustration with the company's pricing structure, alleging excessive charges for services and surprise fees that were not disclosed prior to service. Complaints about poor communication, unfulfilled promises for follow-ups, and the inadequacy of service provided are prevalent. Though a few reviews mention satisfactory experiences with individual technicians, the overall sentiment leans toward disappointment with the company Read less