Arlinghaus Plumbing Heating & Air Conditioning

Professionalism and Expertise: Many customers praised the technicians' professionalism and knowledge. Individuals like Tyler and Pat received commendations for their clear communication, thorough diagnoses, and the ability to explain issues in an understandable manner. Reviewers highlighted instances of technicians who went above and beyond to address immediate needs, such as providing tempor... Read more

Professionalism and Expertise: Many customers praised the technicians' professionalism and knowledge. Individuals like Tyler and Pat received commendations for their clear communication, thorough diagnoses, and the ability to explain issues in an understandable manner. Reviewers highlighted instances of technicians who went above and beyond to address immediate needs, such as providing temporary cooling solutions during emergencies, which contributed positively to customer experiences.High Pricing and Perceived Price Gouging: A recurring theme in the reviews was customer complaints regarding pricing. Numerous references to high service fees, particularly in the context of diagnostic charges and repair costs, raised concerns about the perceived value received for services rendered. Some users remarked on quotes dramatically higher than those from competitors, with common phrases like "price gouging" surfacing frequently. This aspect appears to significantly tarnish the company's reputation, leading some users to actively advise seeking second opinions or alternate companies.Customer Service and Communication Issues: Delays and lack of follow-through characterized many reviews, particularly concerning appointment scheduling and follow-up communication after service calls. Users noted repeated instances where promises made by customer service representatives were not fulfilled, leading to feelings of frustration and neglect. This lack of reliable communication appears to detract from an otherwise competent service experience.Mixed Quality of Service: While several customers reported successful and satisfactory service experiences, others pointed out stark discrepancies in service quality. Some felt that technicians were unhelpful or dismissive regarding problems that required more thorough investigation. In instances where the company misdiagnosed issues or failed to offer substantial solutions, the resultant backlash only intensified dissatisfaction among customers.Long-term Reliability Concerns: Some long-term customers expressed disappointment, citing a decline in service over the years. Several customers who had previously enjoyed positive experiences noted that the level of service had deteriorated, especially in terms of responsiveness and quality, suggesting that growth or changes in management may have negatively impacted operations. In conclusion, while Arlinghaus demonstrates strengths in technician professionalism and competence, their customer service and pricing strategies are notable pain points that significantly mar the overall customer experience. The company would benefit from addressing these critical issues to enhance customer loyalty and satisfaction. Read less