RT Hampton Plumbing & Heating

Professionalism is the most heavily discussed dimension and paints a mixed-to-negative picture: the most detailed review describes a service manager (Bob) who was argumentative, failed to honor a scheduled appointment, and attempted to pressure the customer into a commitment before allowing them to understand the scope of work — a serious professionalism failure that drags the score down signifi... Read more

Professionalism is the most heavily discussed dimension and paints a mixed-to-negative picture: the most detailed review describes a service manager (Bob) who was argumentative, failed to honor a scheduled appointment, and attempted to pressure the customer into a commitment before allowing them to understand the scope of work — a serious professionalism failure that drags the score down significantly. The one positive professionalism note comes from a brief 2013 review praising punctuality and cleanup. Pricing is flagged as a concern: one reviewer describes a billing dispute exceeding $1,200 for work that was arguably the company's own fault, ultimately reduced to $450 only after the customer pushed back, suggesting opaque or unfair billing practices. Project completion is inconsistent — one reviewer notes a root problem recurred within 8 months and a snake was broken and left in the pipe, while another reviewer reports a good outcome; the pattern suggests unreliable follow-through. Experience scores modestly: the individual plumber Ethan was praised for technical communication, but the root-clearing job required a return visit and caused additional damage, indicating variable workmanship quality. Read less