Mayes & Sons Plumbing

Mayes & Sons demonstrates strong technical competency and generally professional individual technicians, with many reviews praising specific workers by name for friendliness, efficiency, and knowledge. However, the company is significantly hampered by systemic issues in communication, follow-through, and accountability at the management level. Multiple reviews document failures to return calls, in... Read more

Mayes & Sons demonstrates strong technical competency and generally professional individual technicians, with many reviews praising specific workers by name for friendliness, efficiency, and knowledge. However, the company is significantly hampered by systemic issues in communication, follow-through, and accountability at the management level. Multiple reviews document failures to return calls, incomplete job scheduling, damage to customer property without proper remediation, and defensive ownership responses to legitimate complaints. While pricing is generally perceived as fair when quoted accurately, several customers report unexpected cost increases or poor initial estimates. The company's performance is highly inconsistent—some customers report exceptional experiences while others encounter serious problems with the same company. Read less