JB Plumbing and Repairs

In the shared review, the primary sentiment is one of dissatisfaction due to the absence of reliability and communication. The customer emphasizes the frustration of having no response after multiple attempts to engage with the company, indicating a significant issue with appointment management and customer service. The term "no call, no show" highlights a major pain point for customers, where ex... Read more

In the shared review, the primary sentiment is one of dissatisfaction due to the absence of reliability and communication. The customer emphasizes the frustration of having no response after multiple attempts to engage with the company, indicating a significant issue with appointment management and customer service. The term "no call, no show" highlights a major pain point for customers, where expectations of professionalism are not being met. The mention of "talking a good talk" suggests that while the company may have a good sales pitch, the follow-through lacks substance. The reviewer expresses an understanding of potential delays, but the absence of courtesy communication adds to their disappointment. The mention of seeking alternatives reflects a willingness to take their business elsewhere, signaling potential loss for JB Plumbing and Repairs if similar experiences are prevalent among other customers. Overall, these findings suggest a need for the company to improve its communication practices and reliability in delivering services to enhance customer satisfaction. Read less