Drain Ops

Overall, the reviews for Drain Ops reflect a polarized view among customers, with sentiments divided into two distinct camps. On the positive side, customers have expressed appreciation for the crew's hard work and dedication. Specifically, feedback indicates that the technicians are friendly and professional, taking the time to resolve complicated drainage issues thoroughly. One customer noted th... Read more

Overall, the reviews for Drain Ops reflect a polarized view among customers, with sentiments divided into two distinct camps. On the positive side, customers have expressed appreciation for the crew's hard work and dedication. Specifically, feedback indicates that the technicians are friendly and professional, taking the time to resolve complicated drainage issues thoroughly. One customer noted the crew's effort and recommended the services of Drain Ops based on a reasonable pricing structure and their accountability regarding the work performed. Conversely, the negative reviews highlight significant service deficiencies, primarily around the aftermath of the job. Complaints regarding unclean work areas and rudeness from technicians have emerged, indicating a gap in service quality that detracted from customer experience. The negative reviewer specifically pointed out a "giant mess" left behind and an initial failure to fix the clog, leading to frustration and disappointment. In summary, while Drain Ops has proven capable of delivering effective drain solutions, the discrepancies in service quality and the behaviors of individual technicians suggest that there is room for improvement, especially in ensuring a consistently positive customer experience. Addressing sanitation practices and reinforcing courteous behavior may enhance overall customer satisfaction and help the company capitalize on their existing strengths. Read less