Blind & Sons

Pricing Concerns: A significant number of reviews highlight dissatisfaction with Blind & Sons' pricing model, with many customers feeling that they are overcharged for services rendered. Customers frequently mention "sticker shock" upon receiving quotes that are often several times higher than those from other local providers. The service call fee of approximately $120 is a common point of content... Read more

Pricing Concerns: A significant number of reviews highlight dissatisfaction with Blind & Sons' pricing model, with many customers feeling that they are overcharged for services rendered. Customers frequently mention "sticker shock" upon receiving quotes that are often several times higher than those from other local providers. The service call fee of approximately $120 is a common point of contention, as many customers feel that such charges are excessive, particularly for simple estimates or minor repairs.Inconsistent Customer Service: There are numerous accounts of poor customer service experiences. Clients report long wait times when trying to reach customer service, failure to show up for scheduled appointments without notification, and a lack of follow-through on issues raised during service calls. Customers expressed frustration over unprofessional interactions with staff members, citing rudeness and dismissive attitudes.Quality of Work: While some reviews reference positive experiences regarding the actual workmanship of technicians, many others detail significant issues with previous installations or repairs. Complaints include incomplete jobs, such as improper plumbing work leading to further leaks and damages, and technicians failing to perform basic maintenance tasks that were part of the service agreement.Ethical Concerns: Multiple reviewers have raised alarms about potentially unethical business practices, particularly in how services are marketed to vulnerable populations, such as the elderly. Concerns about upselling unnecessary products and services, and being charged for diagnostic visits even when the solutions offered were deemed exorbitant compared to alternative quotes, create a narrative of distrust towards the company.Mixed Experiences: Despite the negative trends in many reviews, there are some positive mentions of individual technicians who were praised for their professionalism and technical knowledge. These contrasting experiences suggest that while there are capable employees, they may be operating within a flawed business framework that does not prioritize customer satisfaction or ethical standards.Recommendations Against Usage: The overwhelming consensus among dissatisfied customers is to caution potential clients against hiring Blind & Sons for their HVAC or plumbing needs. Many emphasize the benefits of seeking multiple quotes and considering other service providers to avoid the pitfalls experienced with this company. Overall, the reviews reflect significant systemic issues within Blind & Sons regarding their pricing strategy, customer service approaches, and operational integrity, leading to a pronounced sentiment of caution among current and prospective users. Read less