Overview of Company Customer Sentiment Analysis in May
AB Drain and Jason personally receive strong praise for initial consultations, communication, and pricing transparency — two reviewers explicitly highlight his thoroughness in explaining options and his competitive, affordable pricing. However, the project completion dimension is severely dragged down by two reviews describing unresolved post-job issues: one involving a failed drain causing wate... Read more
AB Drain and Jason personally receive strong praise for initial consultations, communication, and pricing transparency — two reviewers explicitly highlight his thoroughness in explaining options and his competitive, affordable pricing. However, the project completion dimension is severely dragged down by two reviews describing unresolved post-job issues: one involving a failed drain causing water to back up into the basement after an $11,000 job, and another where promised follow-up work (grass planting, leveling) was never completed and texts went unanswered. The experience dimension is mixed — the successful waterproofing jobs show genuine skill, but the technical failures (pipe installed too low, concrete obstructing street flow) suggest inconsistent execution quality. Responsiveness after payment is a recurring and serious concern across multiple reviews, undermining the otherwise positive first impressions Jason makes. Read less