D & B Plumbing Service

The reviews for D & B Plumbing Service are overwhelmingly negative, reflecting deep dissatisfaction with both the quality of service provided and the professionalism of the staff. There are several recurring themes among the reviews:Poor Communication and Follow-Up: Multiple reviewers express frustration over the lack of communication from both technicians and the company management. Customers rep... Read more

The reviews for D & B Plumbing Service are overwhelmingly negative, reflecting deep dissatisfaction with both the quality of service provided and the professionalism of the staff. There are several recurring themes among the reviews:Poor Communication and Follow-Up: Multiple reviewers express frustration over the lack of communication from both technicians and the company management. Customers report difficulties getting in touch, receiving no callbacks, or being given misleading information about service visits.Unprofessional Behavior: Several customers describe technicians as rude, dismissive, and unprofessional. Instances of dishonesty, including false claims made to home warranty companies regarding the nature of repairs or problems, have been particularly noted. This has led to significant distrust among customers.Inadequate Repairs and Misdiagnosis: Numerous reviews highlight that technicians often failed to correctly diagnose plumbing issues, leading to insufficient repairs and recurring problems. Many customers noted that subsequent visits were needed due to unresolved issues, indicating a lack of thoroughness in the initial assessment.Damage Caused by Technicians: A troubling trend in the reviews is the claim that technicians have caused further damage to homes, stemming from poor workmanship or negligence. Instances of flooding or incomplete repairs have contributed to property damage, leading customers to demand accountability and often resulting in additional repair costs.Overcharging and Billing Issues: Several customers raise concerns about being overcharged for services, especially when it comes to service fees or unnecessary additional charges. Some customers noted being billed despite inadequate service being provided.Varying Quality of Service: Although a few reviews mention satisfactory outcomes and prompt service, these instances are few and often contrast sharply with the majority of customer experiences. This inconsistency may stem from variability in the technicians sent to complete the work. Overall, the sentiment surrounding D & B Plumbing Service indicates significant room for improvement in terms of service reliability, customer support, and technician performance. Many customers advise caution when considering this company for plumbing needs, particularly when utilizing home warranty services. Read less