Wiese Plumbing & Heating & Drains

The reviews collected reveal several prominent issues regarding Wiese Plumbing & Heating & Drains, summarized as follows:Poor Communication: A significant number of customers mentioned the company's lack of communication. Reviews frequently described experiences where they were left waiting for scheduled appointments, with no follow-ups or status updates. Many customers had to make multiple calls ... Read more

The reviews collected reveal several prominent issues regarding Wiese Plumbing & Heating & Drains, summarized as follows:Poor Communication: A significant number of customers mentioned the company's lack of communication. Reviews frequently described experiences where they were left waiting for scheduled appointments, with no follow-ups or status updates. Many customers had to make multiple calls to get information about their service requests, often receiving vague or contradictory updates.Unreliable Service: Many reviews indicated that technicians failed to show up for appointments or arrived late without prior notification. Customers expressed frustration over having to take time off work, only to be stood up or given excuses when they reached out for updates.Questionable Technical Competence: Numerous reviewers expressed concerns over the competency of the technicians. Specific complaints highlighted improper repairs that led to further plumbing issues, such as gas leaks and incorrect installations that posed safety hazards. Some customers reported needing to hire another plumber to fix the mistakes made by Wiese Plumbing, leading to additional costs.Customer Service Issues: The sentiment surrounding the customer service experience was predominantly negative. Customers frequently reported unhelpful or rude staff. Many felt their concerns were dismissed or ignored when they attempted to escalate issues related to poor service or follow-up on repairs.Unwanted Damage and Unfinished Work: Several reviewers detailed experiences involving damage caused to their properties during service calls, as well as incomplete work that necessitated follow-up visits and further expense. This further fueled dissatisfaction, as individuals felt they were not only receiving subpar service but also facing additional damage to their homes.Threat to Safety: A few reviewers raised alarm regarding health and safety violations stemming from plumbing work performed by Wiese. Complaints included being left with dangerous conditions like gas leaks, improperly vented gas lines, and unresolved plumbing issues that contributed to water damage or sanitary risks.Positive Feedback for Isolated Incidents: While most reviews were negative, a couple of customers provided positive feedback regarding specific technicians who performed well. However, these instances were outnumbered by the complaints and did not significantly affect the overall negative sentiment towards the company. In summary, the reviews collectively paint a troubling picture of Wiese Plumbing & Heating & Drains, marked by systemic issues in communication, service reliability, technical competence, and customer service. The overwhelming sentiment leads potential customers to approach with caution, citing a strong preference for exploring other service providers. Read less