Superior Drainage

Quality of Work: Several positive reviews emphasize the quality of work performed by Superior Drainage, particularly in larger jobs such as replacing old piping and thorough cleaning. Customers noted that work was completed on time, and they appreciated the professionalism of the crew. This indicates that when the company executes larger, more complex tasks, they tend to deliver satisfactory resul... Read more

Quality of Work: Several positive reviews emphasize the quality of work performed by Superior Drainage, particularly in larger jobs such as replacing old piping and thorough cleaning. Customers noted that work was completed on time, and they appreciated the professionalism of the crew. This indicates that when the company executes larger, more complex tasks, they tend to deliver satisfactory results.Customer Service: Many reviews highlight a positive interaction with technicians who were described as polite, knowledgeable, and personable. However, this positivity is contrasted by several complaints about poor communication from the company's management and scheduling issues. One reviewer specifically reported being let down by a lack of follow-up on promised work, which indicates an inconsistency in customer service quality.Pricing Concerns: A recurring theme in negative reviews is the perception of being overcharged for certain services, especially for minor tasks such as moving a toilet or attempting to snake a drain. Customers expected more substantial results for the fees they were charged and expressed feelings of frustration and being taken advantage of, particularly when the service did not resolve their issues.Effectiveness of Services Provided: While some customers reported successful resolution of plumbing problems, others found the services inadequate, noting that technicians did not accomplish the expected outcomes. For instance, experiences of spending large sums without the problem being addressed Read less