Standard Plumbing & Heating

The review highlights a mixed experience with Standard Plumbing & Heating, showcasing both positive and negative sentiments. On the positive side, the reviewer appreciated the promptness and courtesy of the technician, Brian, during most of the job, which reflects well on the company's commitment to professionalism. The decision to replace old pipes in a historic home was well-received, indicating... Read more

The review highlights a mixed experience with Standard Plumbing & Heating, showcasing both positive and negative sentiments. On the positive side, the reviewer appreciated the promptness and courtesy of the technician, Brian, during most of the job, which reflects well on the company's commitment to professionalism. The decision to replace old pipes in a historic home was well-received, indicating trust in the competency of the company's work. However, there was a notable incident that impacted the technician's demeanor. Brian's frustration over a misplaced tool resulted in some discomfort for the customer, as he felt the technician may have been projecting his frustration onto him. This moment of tension could deter customers who value a consistently positive customer-service experience. Additionally, while the majority of the plumbing work met the customer's expectations, a significant issue arose with the city water meter being reassembled incorrectly. Fortunately, the city resolved the problem without additional charges, indicating a cooperative relationship with local services, yet it still points to a need for attention to detail during installations. Ultimately, the customer Read less