Overview of Company Customer Sentiment Analysis in January
The reviews for Norhio Plumbing reveal a strong sense of dissatisfaction among customers, particularly relating to pricing practices and transparency. Consumers express frustration over perceived overcharging and unclear billing processes. Experiences with service calls indicate suspicion regarding the estimates provided, suggesting a lack of trust in the company's practices. The sentiment suggest... Read more
The reviews for Norhio Plumbing reveal a strong sense of dissatisfaction among customers, particularly relating to pricing practices and transparency. Consumers express frustration over perceived overcharging and unclear billing processes. Experiences with service calls indicate suspicion regarding the estimates provided, suggesting a lack of trust in the company's practices. The sentiment suggests that customers feel misled and are unlikely to recommend the company based on their experiences. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews indicate a prevailing sentiment of distrust and frustration towards Norhio Plumbing, primarily stemming from experiences related to pricing. One recurring issue is the drastic fluctuation in service estimates, leading customers to feel manipulated when the quoted price dropped significantly after questioning. This behavior raises concerns about the honesty of their pricing strategies. ... Read more
The reviews indicate a prevailing sentiment of distrust and frustration towards Norhio Plumbing, primarily stemming from experiences related to pricing. One recurring issue is the drastic fluctuation in service estimates, leading customers to feel manipulated when the quoted price dropped significantly after questioning. This behavior raises concerns about the honesty of their pricing strategies. Furthermore, the additional "Service Call" fee has caused dissatisfaction, as it was viewed as unjustified given the quality of service rendered. Customers noted that what seemed like a simple task transformed into an unpleasant experience when combined with unexpected charges. The failure to provide a detailed itemization of the bill has also been highlighted as a major drawback, leaving customers feeling uneasy about what they are actually paying for. Another notable theme is the redundancy in sending multiple workers for straightforward jobs, which many customers, notably landlords, felt should have been handled more efficiently. The culmination of these factors Read less