Miracle Plumbing Heating & Cooling

The reviews for Miracle Plumbing Heating & Cooling present a mixed to negative sentiment overall. While some customers praised specific technicians for their professionalism and thoroughness, many others expressed frustration over poor service experiences, high costs, and lack of effective communication. Customers frequently mentioned a lack of accountability on the company's part, especially rega... Read more

The reviews for Miracle Plumbing Heating & Cooling present a mixed to negative sentiment overall. While some customers praised specific technicians for their professionalism and thoroughness, many others expressed frustration over poor service experiences, high costs, and lack of effective communication. Customers frequently mentioned a lack of accountability on the company's part, especially regarding estimates and follow-ups. Issues with technicians not resolving problems properly, alongside customer service failures, have led to significantly diminished trust in the company. The blend of negative experiences with a few positive ones creates an overall impression of a service that struggles to consistently meet customer expectations. Detailed Sentiment Analysis & Common Findings The reviews highlight several recurring themes regarding Miracle Plumbing Heating & Cooling:Technician Performance: While a few customer experiences were positive, noting thorough and honest service, many others reported unhelpful or incompetent technicians. Customers frequently pointed out instances where technicians misdiagnosed issues or left jobs incomplete. This inconsistency in service quality has led to widespread dissatisfaction.Customer Service: Numerous reviewers expressed frustration with the company's customer service, citing unresponsiveness and a lack of concern for feedback. Many customers had difficulty getting follow-ups or resolution after initial complaints, contributing to a negative perception of the company's commitment to customer satisfaction.Cost Concerns: Several reviews pointed out that the pricing seemed high, with accusations of trying to gouge customers. Instances of being quoted significantly inflated costs for repairs that were later proven unnecessary were common. Consumers advised obtaining multiple estimates before proceeding.Reliability and Communication: Customers reported issues with the reliability of service appointments and communication. Many expressed feeling ignored when trying to reach out to the company, noting that calls and messages often went unreturned. This lack of communication further exacerbated feelings of frustration and dissatisfaction.Mixed Reviews About Specific Technicians: Some technicians, like Seth, received commendations for their punctuality and quality of work. However, the inconsistency in technician performance, along with the overall service experience, left many clients questioning the company's reliability.Historical Trust: A few long-time customers mentioned positive past experiences, indicating that there may have been a time when service was better. This sentiment underscores the disappointment felt by long-term clients who now see a decline in quality. In summary, the sentiment emerging from the reviews reflects significant issues with service reliability, technician performance, and customer communication that could deter potential customers and damage long-term relationships with existing ones. The company would benefit from focusing on improving service consistency, communication, and customer relations to rebuild trust and improve overall satisfaction. Read less