Five Star Plumbing & Waterproofing

The reviews highlight several key issues that contribute to the overwhelmingly negative perception of Five Star Plumbing & Waterproofing.Pricing Concerns: A significant complaint revolves around the pricing structure, with one customer noting a stark difference between their estimated material costs ($150-200) and the quoted service fee of $1400. This disparity has led to feelings of distrust and ... Read more

The reviews highlight several key issues that contribute to the overwhelmingly negative perception of Five Star Plumbing & Waterproofing.Pricing Concerns: A significant complaint revolves around the pricing structure, with one customer noting a stark difference between their estimated material costs ($150-200) and the quoted service fee of $1400. This disparity has led to feelings of distrust and resentment among clients who feel they are being overcharged.Professionalism and Communication: The level of professionalism displayed by the staff is frequently criticized. Reviewers reported rude and dismissive attitudes, including instances of being insulted during conversations. One reviewer mentioned being called "stupid" and another described unprofessional behavior such as hanging up on customers. Such actions contribute to a negative customer experience and highlight a lack of respect for clientele.Allegations of Fraudulent Practices: There are serious allegations regarding the company's integrity, with several reviewers claiming they were misled about the scope of required repairs. One account mentions a technician making up problems to charge more, while another accused the company of attempting to exploit warranty coverage for profit. These claims not only exacerbate dissatisfaction but also raise ethical concerns about the company's business practices.Overall Conclusion: The cumulative effect of these reviews paints a picture of a company that operates with a considerable lack of professionalism and customer care. With multiple its clients expressing their experiences of being overcharged and insulted, along with claims of deceit, it is evident that potential customers should exercise caution when considering Five Star Plumbing & Waterproofing for their needs. The common threads of unprofessional conduct, dubious billing practices, and negative interactions suggest significant improvements are necessary for the company to restore its reputation. Read less