Cathy Geary Plumbing

In analyzing the reviews, there are two prevailing themes: a split between positive service experiences with individual technicians and serious concerns regarding overall service quality, management, and business ethics.Positive Reviews: A few customers spoke positively about specific technicians like Jimmy, praising their punctuality, friendliness, and effectiveness. Some mentioned that the compa... Read more

In analyzing the reviews, there are two prevailing themes: a split between positive service experiences with individual technicians and serious concerns regarding overall service quality, management, and business ethics.Positive Reviews: A few customers spoke positively about specific technicians like Jimmy, praising their punctuality, friendliness, and effectiveness. Some mentioned that the company provided prompt service, particularly in critical situations like replacing a hot water tank. Users appreciated the competitive pricing and quick response times, which some found to be a strong point of the company.Negative Experiences: Conversely, a significant number of reviews express outright dissatisfaction. Key complaints include: - Poor Workmanship: Several reviewers cited serious flaws in the plumbing work that led to major issues, including leaks and unsafe conditions (e.g., gas leaks). - Unprofessional Conduct: Customers reported unresponsive communication, including calls not being returned and lack of accountability from both management and workers. Instances of rudeness were also noted, particularly directed towards Cathy herself. - Billing Issues: Reviewers mentioned being charged for work that was incomplete or poorly executed. Disputes over final bills and a perceived lack of integrity in follow-ups were common grievances. - Overall Sentiment of Distrust: Many customers warned others to avoid the company based on their negative experiences, indicating a loss of trust in the services provided. In conclusion, while there are highlights of satisfactory service from certain employees, the overarching sentiment is one of frustration and caution, suggesting that potential customers may want to seek alternatives based on the repeated issues documented in these reviews. Read less