Blasenhauer Plumbing & Heating

The reviews indicate a divide in customer experience, where initial interactions seem positive due to the perceived friendliness and reasonable pricing of services. Specifically, a customer noted the kindness of a representative named Angie when addressing an issue, indicating that some staff members may provide good customer service. However, there are recurring themes of dissatisfaction that he... Read more

The reviews indicate a divide in customer experience, where initial interactions seem positive due to the perceived friendliness and reasonable pricing of services. Specifically, a customer noted the kindness of a representative named Angie when addressing an issue, indicating that some staff members may provide good customer service. However, there are recurring themes of dissatisfaction that heavily overshadow these positives. A significant complaint involves the installation of a furnace exhaust, which was done incorrectly, leading to functional issues that the customer felt were dismissed by the company. The issue of accountability is highlighted; customers expressed frustration with the lack of recognition of faults on the company's part, which contributed to a negative experience. Furthermore, another review pointed out severe inefficiency in completing a simple shower repair, with multiple days wasted due to the company's failure to bring necessary parts and ultimately flaking on appointments. This reiterates a lack of reliability and organization in their service delivery, which has evidently caused considerable inconvenience to customers. In summary, while there are positive attributes related to staff interactions and pricing, the negative experiences regarding workmanship, reliability, and responsiveness to customer issues are prevalent and significantly impact the overall sentiment toward Blasenhauer Plumbing & Heating. Read less