Big Tom

Several themes emerge from the reviews of Big Tom's Plumbing & Drain:Emergency Response: Multiple customers commend the company's ability to respond swiftly in emergency situations. Reviewers like the one who needed help on a Saturday night expressed gratitude for immediate assistance, indicating that the 24-hour service is a significant selling point.Professionalism and Expertise: A number of cus... Read more

Several themes emerge from the reviews of Big Tom's Plumbing & Drain:Emergency Response: Multiple customers commend the company's ability to respond swiftly in emergency situations. Reviewers like the one who needed help on a Saturday night expressed gratitude for immediate assistance, indicating that the 24-hour service is a significant selling point.Professionalism and Expertise: A number of customers reported positive interactions with specific employees, describing them as knowledgeable and courteous. For instance, one reviewer mentioned a pleasant experience with Tyler, demonstrating that some staff can indeed leave a positive impression.Service Quality Variability: While many reviews mention successful resolutions to plumbing issues, others highlight dissatisfaction with the quality of service. Customers reported recurring issues, such as repeated clogs, suggesting potential inadequacies in diagnosing and fixing problems. Similarly, there are accounts of technicians Read less