APPC Plumbing Services

The reviews for APPC Plumbing Services convey a clear theme of frustration among customers, primarily centered around issues of poor communication, inadequate service, and high pricing. A significant number of reviewers reported difficulties in getting timely responses from the company, with some expressing that their calls went unanswered or were met with unfulfilled promises. The overall sentime... Read more

The reviews for APPC Plumbing Services convey a clear theme of frustration among customers, primarily centered around issues of poor communication, inadequate service, and high pricing. A significant number of reviewers reported difficulties in getting timely responses from the company, with some expressing that their calls went unanswered or were met with unfulfilled promises. The overall sentiment indicates that customers felt neglected once the sale was completed, with multiple individuals urging future clients to avoid the company altogether. Many reviewers noted specific problems with installations performed by APPC, especially concerning water heater installations that led to further complications, such as the absence of hot water after service was rendered. Some customers felt that the technicians failed to conduct thorough checks post-installation, leading to recurring issues that left them feeling dissatisfied with the service quality. Moreover, there were references to perceived overcharging for services, with several customers criticizing the pricing as being significantly higher than industry standards. Confusion about pricing was a recurring theme, wherein customers felt they were ambushed by unexpected costs and upcharges after the fact. While a handful of reviewers did express satisfaction with certain employees' friendliness and workmanship, these accounts were often in stark contrast to the majority, where individuals discussed unprofessional interactions and a lack of accountability from management when problems arose. For instance, customers noted instances of technicians dismissing concerns and refusing to take responsibility for mistakes that led to further damages, such as water damage in homes. Overall, while APPC Plumbing Services does have a few positive aspects highlighted in the reviews, the general sentiment leans heavily negative, suggesting a pressing need for management to address customer service protocols, improve communication, and ensure quality control measures are in place to enhance overall customer satisfaction. Read less