Minot Plumbing & Heating

The recent reviews for Minot Plumbing & Heating convey a largely negative sentiment, primarily focusing on issues related to punctuality and customer service. Customers have expressed dissatisfaction with the lack of professionalism shown by staff, including tardiness and failure to communicate appropriately. Complaints indicate a disconnect between the service provided by the employee and the sup... Read more

The recent reviews for Minot Plumbing & Heating convey a largely negative sentiment, primarily focusing on issues related to punctuality and customer service. Customers have expressed dissatisfaction with the lack of professionalism shown by staff, including tardiness and failure to communicate appropriately. Complaints indicate a disconnect between the service provided by the employee and the support expected from the main office, ultimately leading to frustration and a decision to avoid future business with the company. In the detailed sentiment analysis, it is evident that the review highlights specific pain points that are significant for the company's reputation. The primary concern is the plumber's tardiness, which undermines the reliability expected by customers. Moreover, the failure to introduce himself or offer an apology further exacerbates the negative experience. This reflects poorly on the company's training and oversight of its employees. Another crucial finding is the poor response from the main office when the customer raised concerns about their experience. This indicates a lack of accountability within the company and suggests that customer service is not prioritized, leading to increased dissatisfaction among clients. Overall, these reviews suggest that Minot Plumbing & Heating may need to address its scheduling practices and improve its customer service approach to restore trust and retain customers. Read less