Legacy Plumbing & Heating

The reviews for Legacy Plumbing & Heating highlight several common themes, both positive and negative. One of the most frequently mentioned strengths is the responsiveness and professionalism of their staff. Reviews expressed appreciation for prompt service during emergencies and thorough explanations of work performed. Customers like those served by Chandler and Drew often noted their patience an... Read more

The reviews for Legacy Plumbing & Heating highlight several common themes, both positive and negative. One of the most frequently mentioned strengths is the responsiveness and professionalism of their staff. Reviews expressed appreciation for prompt service during emergencies and thorough explanations of work performed. Customers like those served by Chandler and Drew often noted their patience and ability to communicate effectively, enhancing the overall customer experience. Pricing appears to be another factor in customer satisfaction. Reviewers mentioned that quotes provided were reasonable, and some praised the company for being competitive with other service providers. This aspect seems to contribute positively to the sentiment surrounding Legacy Plumbing, especially for immediate repairs, where quick turnaround and fair pricing made a lasting impression. On the downside, a significant concern among customers involved the lack of warranty support and the inconsistent quality of work. A negative experience was reported regarding a training technician who did not resolve an issue properly, leading to frustration when the customer sought further assistance. The refusal to honor a warranty claim after work has been performed, as expressed by one reviewer, indicates a potential area of improvement for Legacy Plumbing in maintaining customer satisfaction. Additionally, while most technicians received positive remarks for their expertise, there were concerns raised about newer employees' knowledge levels. Specifically, some customers expressed apprehension about relying on staff with less experience for complex issues, such as water heater repairs. This inconsistency in service quality, alongside inadequate follow-up on warranty issues, has been a source of disappointment for some customers. In summary, while Legacy Plumbing & Heating is commended for its customer service and pricing, addressing warranty concerns and improving the training and oversight of newer technicians could help them enhance overall customer satisfaction and mitigate negative experiences in the future. Read less