Laney
2.6 /5 (53 Reviews Analyzed)
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FollowOverview of Company Customer Sentiment Analysis in January
The reviews for Laney's reveal a highly polarized sentiment about their services. Many customers experienced severe frustration regarding communication and scheduling, particularly with dispatch failures and slow responses. Some reviewers reported significant issues with the quality of workmanship, leading to additional repair needs and dissatisfaction. However, there is a contrasting positive sen... Read more
Services Offered Verified by Business
Bathtub installation
Bathtub repair
Circuit breaker installation
Circuit breaker repair
Drain installation
Drain repair
Electric inspection
Electric installation or replacement
Electric panel installation
Electric panel repair
Electric repair
Wire installation
Wire repair
Faucet installation
Faucet repair
Garbage disposal installation
Garbage disposal repair
Generator installation
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Light fixture installation
Light fixture repair
Outlet installation
Outlet repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Shower installation
Shower repair
Sink installation
Sink repair
Sump pump installation
Sump pump repair
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Workman Score
- Price-friendly
50%
- Professionalism
70%
- Experience
60%
- Completion
50%
Overview of Company Customer Sentiment Analysis in January
A considerable number of customers expressed dissatisfaction with the communication protocols at Laney's. Reviews highlighted incidents where service technicians failed to arrive as scheduled, leading to multiple follow-ups with dispatch that resulted in no resolution. Many customers felt their concerns had not been addressed adequately, contributing to a perception of poor management and oversigh... Read more