Rivers Edge Plumbing & Heating

The reviews reflect a range of experiences, showcasing both positive and negative aspects of Rivers Edge Plumbing & Heating. Positive aspects include:Prompt Service: Numerous reviewers emphasized the company's quick response times. Customers appreciated that technicians arrived promptly to address urgent issues, such as replacing a water heater before a cold snap and providing emergency repairs.... Read more

The reviews reflect a range of experiences, showcasing both positive and negative aspects of Rivers Edge Plumbing & Heating. Positive aspects include:Prompt Service: Numerous reviewers emphasized the company's quick response times. Customers appreciated that technicians arrived promptly to address urgent issues, such as replacing a water heater before a cold snap and providing emergency repairs.Quality of Work: Many customers expressed satisfaction with the quality of repairs performed. Specific praise was directed at technician Charlie, who was described as professional and efficient in resolving plumbing issues.Trustworthiness: Some reviewers mentioned a high level of trust in the company and its personnel, specifically noting that they felt comfortable recommending Rivers Edge to others. However, there are critical concerns communicated through the reviews:Pricing Issues: Several reviewers commented on the high cost of services, feeling that the prices charged did not reflect the value received, particularly in cases where a minor repair cost significantly more than expected.Communication and Follow-Up: A notable portion of the feedback indicated a lack of response from the company when follow-up inquiries were made. This created a perception of unreliability, especially for unresolved issues that weren't adequately addressed after the initial service.Billing Transparency: Many customers pointed out that the invoice they received lacked clear itemization. There was a desire for more detailed breakdowns of labor, parts, and travel expenses, which would instill greater confidence in the pricing structure.Mixed Repair Success: Some clients reported that the fixes provided did not resolve their plumbing issues, leading to frustration and a feeling of needing to seek additional assistance, which undermined overall satisfaction. In summary, while Rivers Edge Plumbing & Heating maintains a loyal customer base that values their swift and quality service, attention to billing transparency, communication, and consistently successful repairs would significantly enhance their reputation and customer satisfaction further. Read less