Northern Plains Plumbing Heating & Air

The reviews reflect a blend of satisfaction and dissatisfaction, with a notable divide in customer experiences. On the positive side, many respondents appreciate Northern Plains Plumbing Heating & Air for their professionalism and knowledge. They commend the technicians for their efficiency and the quality of work performed, suggesting that there are capable individuals within the organization who... Read more

The reviews reflect a blend of satisfaction and dissatisfaction, with a notable divide in customer experiences. On the positive side, many respondents appreciate Northern Plains Plumbing Heating & Air for their professionalism and knowledge. They commend the technicians for their efficiency and the quality of work performed, suggesting that there are capable individuals within the organization who instill trust and loyalty among long-term clients. One reviewer particularly highlighted the excellence of a specific technician, which helped alleviate some grievances. Conversely, a significant number of reviews pointed out systemic issues pertaining to billing and communication. Reviewers expressed frustration over unexpectedly high costs, particularly when fees did not seem to align with the services provided. The practice of rounding up labor charges, especially when substantial discrepancies in reported job time occurred, left some feeling cheated or misled. There were also complaints regarding poor communication from the management, illustrated by one customer's unpleasant interaction with a supervisor who failed to address billing concerns adequately. These issues appear to create a sense of mistrust among customers, detracting from the positive experiences they had initially encountered. Another common theme was the variable response time for service calls, with some customers willing to be patient, while others were disillusioned by the delays and resultant costs. It is clear that while Northern Plains Plumbing Heating & Air has the technical competency and a dedicated crew, their service is marred by issues related to billing practices and customer service that need immediate attention to fortify their reputation and customer loyalty further. Overall, potential customers may need to be cautious, particularly regarding transparency in pricing and communication with staff, especially management. Read less