Cooling & Heating Unlimited

The reviews for Cooling & Heating Unlimited cover diverse experiences, highlighting both strengths and weaknesses that would be critical for prospective clients to consider.Positive Experience with Staff: One reviewer specifically commended Steve, a plumber associated with Cooling & Heating Unlimited, appreciating his approach towards addressing plumbing issues. The customer emphasized that Steve ... Read more

The reviews for Cooling & Heating Unlimited cover diverse experiences, highlighting both strengths and weaknesses that would be critical for prospective clients to consider.Positive Experience with Staff: One reviewer specifically commended Steve, a plumber associated with Cooling & Heating Unlimited, appreciating his approach towards addressing plumbing issues. The customer emphasized that Steve is not only friendly but also takes the time to explain potential solutions without defaulting to the most costly options. This suggests that customer service and interpersonal skills may be strengths for some employees within this company.Prompt Service: A recurring theme in the reviews is the promptness of the responses when service is requested. The mention of quick visits on multiple occasions reflects a reliable aspect of cooling and heating services that customers value, especially in urgent situations.Concerns about Pricing: The most significant negative aspect highlighted in the reviews is the perception of overcharging. A customer described an experience where they felt they were billed for far more hours than the services warranted, resulting in feelings of dissatisfaction and distrust. The reviewer detailed a discrepancy between the actual time the technician spent on-site and what was billed, which generated frustration for the customer and raised concerns about billing transparency.Mixed Recommendations: The contrasting sentiments lead to an ambiguous recommendation from customers. While some express delight in the service quality and professionalism, the disappointing billing experience may deter potential clients, particularly those sensitive to cost and seeking value for money. In summary, while Cooling & Heating Unlimited demonstrates possible strengths in customer service and responsiveness, significant issues with pricing transparency and billing practices are concerning and could impact future client relationships. These inconsistencies in customer experiences highlight the need for the company to address transparent communication regarding service rates and billing hours. Read less