Find Nearby Plumbers In Winston-Salem, North Carolina

Review and analyze now for company Bob the Plumber and provide the analysis in the discussed format for the following reviews: '''Yesterday, water was coming out of the overflow valve of my Kenmore water softener, causing a slipping hazard in the garage. My Kenmore technician suspected there was a leak in O-rings inside the bypass valve connecting the inlet and outlet lines to the water softener (which is under repair).

He recommended that I contact a plumber. When I asked Ryan and Brooke if they could come immediately, they were able to squeeze me into their already overloaded schedule.

Instead of replacing the push-knob bypass valve with another one, we all agreed to install 3 ball valves - one each for the inlet, outlet, and bypass lines. When the new pipes and valves were installed the next day, not only did the leaking stop, but the configuration was truly a work of art! Very nice! I'm very pleased with the work.

I would recommend Ryan and Brooke to anyone seeking a competent, experienced plumber who takes pride in his work and in fulfilling the requests of his customers. Well done, Ryan and Brooke! :) Great service! I had Bob clean out our tankless water heater.

He was on time, very informative and just a nice guy. His pricing also was very fair for the service that was provided.

I definitely will use him in the future. Great service, even came earlier than expected.

Great service and price. I will definitely call Bob the plumber for any plumbing needs.

Installation of Moen Flo Automatic Water Shut Off Valve which I purchased from Costco.com. This company is owned by Ryan (who will be your plumber with nearly two decades in the trade) and his wife Brooke (who is the scheduler).

Both are kind, honest, and unassuming. Personalized service; no huge team/overhead to support.

Ryan came in with the most competitive quote, beating out three other highly rated plumbers. Attention to detail: Before installation, Ryan tested my pressure relief valve (important for the Moen Flo to work correctly).

To fit my valve at my water main, I needed to add more length. Ryan does plumbing the classic way, by sweating and soldering the copper pipes as long as the space allows for it.

(I much preferred this over press fitting that other plumbers use). His lines were clean and well soldered and he even re-tightened / re-checked the press fittings that a previous plumber had done on a different section of the line.

I plan to be a repeat customer. My first reaction when I found out "Bob", the original owner of Bob the Plumber and his wife had retired, was, oh no, I hope the new plumber "Ryan" is as good as "Bob".

Worry not! Ryan and his wife Brooke have proven twice that they're up to the task! My first call to them months back was for a major bathroom leak that Ryan quickly found the source. He eliminated the leak, he further discovered that floor structure was wet with the start of mold.

Ryan recommended a remediation and restoration company who ultimately repaired the damage. Thanks to Ryan for not only the leak repair but for his thorough inspection of the flooring structure bringing to light the major damage.

My second call was for a slow drain and leak and again Ryan was punctual and quick to eliminate the problem. Ryan suggested using an eco-friendly product to keep all my drains clear, he certainly is looking after his customers.

Kudos to Ryan and Brooke, they're definitely a great team. Ryan and Brook were a great team.

It was a pleasure dealing with them - very knowledgeable, great communication, really nice work. Ryan installed a whole-home water filtration system and he also installed an elaborate shower fixture I couldn't quite manage myself.

I'll be calling them again for future projects - recommended I needed to have a garbage disposal replaced. I purchased two units since one had a longer warranty and more horsepower.

Friends of mine had recommended Bob. They used him a few times and really liked his work.

They said he's honest if he can do the job or not. Bob was on vacation when I called so I left a message.

He called texted me on Sunday asking if I still needed a plumber. I asked for the quoted price and his availability.

He said he could be there by 2pm on Monday. Bob called to see if he could come earlier since he was able to so I agreed and had my tenant available to let him do the work.

He finished before I arrived. He installed the 1/2 hp instead of the 3/4 hp.

He explained that the 3/4 would have destroyed the sink since it wasn't that big or strong enough to handle the horsepower. (I loved that he explained the reasoning to which one was installed.

I'll explain a previous experience in a moment.) Overall I'm happy about his work and will keep him on my books for future repairs. (I had a different plumber (California Plumbing) the week before who said that the install of the new unit was missing a piece and that it would take him an hour to go to Home Depot to get it.

Home Depot is less than a 10 min drive (less than 2 miles.) His price was going to double so I declined. Plus, he said I could install either unit when I learned from Bob that this would have destroyed the sink with the 3/4hp and it would probably cost me over $1k to fix it if I had this guy install it.) Call Bob for your plumber needs.

Honest guy who knows what he's doing. I saw Bob the Plumber's excellent Yelp reviews and called about the slow draining tub in our 1915 historical home.

Brooke scheduled the appointment with me quickly and she and Ryan came out and took a look. Ryan had to dig into the tile near the tub to access the plumbing, only to discover that the tile was laid above four inches of concrete and the plumbing was encased in concrete as well.

What we all initially assumed to be a relatively small job turned into a big one. Ryan worked through the complications every step of the way, determined to clear the drain line.

After much work, he did it! The job cost grew with all his efforts, as it should've, but not unreasonably and he always kept me informed. Ryan and Brooke are awesome.

I'll definitely call upon them for any plumbing needs in the future! Bob the Plumber is excellent to work with. (FYI Ryan is the actual plumber with Brooke handling the business part of it).

The service was fast, extremely responsive, friendly, TRUSTWORTHY and affordable. We had a leak in our home in a very difficult place to fix.

He provided his recommendation and referrals of other companies that can come in and assist with getting the entire project fixed (parts of kitchen removed etc). A pinhole leak can cause major problems and they were on-it! I felt I was in good hands with Ryan and Brooke.

Highly recommend this team and will come back to them for projects big and small.... Just installed a commercial faucet in our kitchen.

Came out in a day, communicated well and did a professional job. Looks awesome and works really well! Great company and am glad I found them.....

Bob retired and I was nervous about it but Ryan came to the rescue. He and his wife were on time and up front with pricing.

We'd hire them again! Ryan came and fixed our toilet flange and reset toilet. He was nice and did a great job for a fair price.

Ryan and his wife were communicative, prompt, clean, and fair with their pricing. Not as cheap as Bob but worth it.

5 star service. So this morning on my routine cleaning and laundry day go out to my garage to find my freaking water heater was leaking so I go on Yelp to look up a plumber that could come and take a look at my water heater for either a tepair/ new install and there was a few to choose from but I decided to go with BOB THE PLUMBER I call at like 830 in the morning and got a call back right away which was a surprise cause I know it was out of the normal business hours but lucky for me they were out and came right over gave me a reasonable quote so I decided to just go with it..

it is a husband and wife family owned business and BOB THE PLUMBER DID AN AMAZING JOB AND THE WATER HEATER DOES LOOK REALLY NICE !! Never knew a water heater could look so pretty and he re routed a pipe that went to a maintenance sink in the garage . ..

He does great work and the communication is spot on I used to call the previous Bob the plumber and was happy with his prompt service and reasonable price. I was a little nervous because of the new ownership but was pleasantly surprised that quality, integrity and value are still an important part of their business.

I had a difficult job that Ryan the new owner confirmed, a broken flange on a cast iron toilet pipe. He figured out the solution quickly.

It involved cutting the cast iron pipe with a saw. I was impressed with how fast he worked and his knowledge (he had completed a long apprenticeship).

I'll be a repeat customer! Bob the Plumber has now become Ryan the Plumber. Had an issue with kitchen and laundry backup.

Called in the afternoon and they were able to squeeze me for the next morning. Excellent response excellent work and totally nice and honest.

Highly recommend and his wife Brooke was a great helper, just like Bob the Plumber's wife. Ryan and Brooke are awesome! Had to swap a wall mounted toilet for a regular toilet.

They showed up on time, started working right away and did an amazing job. After they were done, they cleaned their work area.

Very professional. My husband and I are very pleased! THX!!!! Without a doubt, I highly recommend Ryan Heafey for ALL your plumbing problems.

I would've given 10 STARS if possible! He is extremely knowledgeable about plumbing issues, efficient, and professional. Today, he replaced a toilet and fixed the faucet in one of the bathrooms.

Ryan is meticulous about his work. The PRICES are VERY REASONABLE.

Thank you again Ryan! You've made a customer for LIFE. My friend recommended Bob the Plumber (Ryan and Brooke) and I am so happy she did! I couldn't be more please with their plumbing service AND excellent customer service.

If there is one thing you need in life it's a good plumber and I found one (actually two) with Ryan and Brooke! Thank you for your attentive and immediate response to my plumbing dilemma. I will see you soon when you continue with the next plumbing project! Best, Karen M.

I broke my kitchen drain and called up Brooke and Ryan. They asked for some pictures, gave me an assessment of what they could respond with, and got me scheduled for a drain repair.

They were quick and efficient, I couldn't have asked for a better service call. The "real" Bob the plumber has retired.

Ryan, the guy he sold his business to, recently replaced our garbage disposal. He did respond sorta quickly, within 2 days, and he adequately installed the new one.

What I wasn't ready for was the up-selling. He said our 'angle drops' were old and needed to be replaced asap.

(200.00 per sink) then he quickly back pedaled and said they couldn't be replaced due to the type of piping we have. Then he said we needed a pressure tank on the hot water heater, and the valves to the water heater, and to the pressure regulator needed to be replaced, and we need a filtration system.

Yeah, I want the old Bob back. Woke up to leak in a pipe that flooded the wall/ceiling and floor.

Ryan came out within an hour on 12/30 and found the leak and replaced the pipe that was leaking. I contacted Ryan/Brooke to have our downstairs toilet replaced.

Ryan arrived on time and removed the old toilet, and noticed that the toilet flange was higher than the floor. To avoid water leakage and a wobbly toilet, he recommended we put tile in.

After everything was completed, Ryan returned and installed the new toilet and our small half bath looks really nice now. Brooke and Ryan were very patient and professional.

They did a thorough job and communicated the process. It's clear that they care about their work and the customer.

They repaired the bottom of my sink as well as the water pressure in the faucet. I can finally stop worrying about leaking and further damage.

The cost matches the value of work. I recommend! this review is different from my original one a few years ago.

I called to get a toilet replaced and asked if it was Bob. Some guy said "I could be", hus voice was NOT Bob.

I told him which toilet I wanted and he said "you go buy it, I'll install it", very hurried and un-professional and unfriendly. No thanks, I miss big Bob in the previous photo, nice guy.

Ryan thank you for your help yesterday, you and your wife are going to be the only ones I call for all of my plumbing needs. You both were personable, knowledgeable and most of all reasonable with your prices.

Thank you again. Highly recommend Bob the Plumber, the team of Ryan and Brooke are awesome!! Professional, prompt, friendly and efficient.

They get the job done, they are our go-to for all our plumbing needs!! Brook and Ryan were so accomodating, quick to respond, and made great recommendations to our best interest. I would highly recommend them! Great communication, on time, personable.

Good experience. Will hire again.

Highly recommend!! Absolutely went above and beyond for us. We are blessed to have met such honest and wonderful people.

Very professional and the work was on point! I definitely will recommend 100%!!!!!! This company has great customer service, and workers are kind and efficient. If you are in need of a plumber, this company is the way to go! This plumbing team really has a dedication to their clients! They are efficient, friendly and get the job done! Will use again Thank you Ryan and Brooke, from Bob the Plumber, for replacing my water heater in my garage.

The job looks fantastic and is all now up to code, including all new valves and lines. They also did the hot/cold valves for my washer.

I would hire them again in the future if something comes up. Great communication.

Say hi to Dyna for me! Very responsive; we messaged Bob the morning we received the part for the water heater that was showing a chamber failure error. Bob took care of it that afternoon and the rate was reasonable.

They've services my home's plumbing needs several times. Always fast, reliable and straightforward.

Fixed a leaky toilet. Also had him inspect our others and he made some minor adjustments.

Great that he came in the time expected (even called to check if he could come over sooner). Most love that he does what needs to be done without suggesting unnecessary work.

All around nice, reasonably priced, honest, and fast--basically everything you look for in a plumber. Of course, I can't speak for a more complicated job.

Nonetheless, we will be putting him on our first to-call list for next time. First and foremost, Bob the Plumber is what has become increasingly rare in the modern plumbing/electrical/carpentry world: an upfront and honest craftsman.

I wanted to install a stainless-steel utility sink in my garage, but I didn't have a drain or dedicated water source. I did have a small laundry room on the other side of the wall from the spot I'd place the sink (however, the floor in the laundry was a foot higher than the garage floor).

Bob came out and assessed the situation. He patiently described the extensive work that would have to be done, especially the problems in installing a drain pipe for the sink.

In layman's terms, he explained what made my particular job difficult and the extensive modifications that would be required. I asked, is it worth doing? Bob gave a cost-to-benefit analysis and told me it was not practical.

There you go, an honest and straightforward answer. So while I'm not getting the utility sink I wanted, I did find my new plumber.

BOB!!! The great reviews on YELP are real! This man has been a blessing to me & my plumbing issues! Being a home owner one of the main things you need is a good honest plumber & I lucked out & got one, good OL Bob! First I like to say I called 7 plumbers & 3 of them were name Bob, so if you have a little boy & his name is Bob he just might be a plumber one day & if he is hopefully he's as good as this Bob. Any who out of those 7 plumbers only 3 called back one recommended me to another one because he was off that day, the other guy never answered his phone or called back I guess he was off too.

3 of them who I did talk too charged me more on weekends & charged me more then Bob charged me & Bob charged the same on weekdays or weekends! I also communicated with Bob on Yelp & phone, very pleasant & professional. I called because my washer machine was backing up with water he told me it might be because of my garbage disposal because their connected so I took care of that myself (I'm a bit handy) & I asked if he can come snake my washer & check my water heater & toilet that both had slow leaks.So he came right on time & he fixed my washer in less then an hour & told me what I already knew I needed a new water heater, I knew that would cost money no way around it but his price was better then the other plumbers.So I made an appointment for it, his really nice wife came with him & she was very kind & very helpful to him.

I saw someone complain about her being with him, bro her being there helps him work faster so that saves you money so stop complaining! He did my water heater for the price he told me, he brought the heater installed it & took the old one out of my house then fixed & adjusted my toilet & didn't charge me just charged me for the water heater job! At the end they cleaned up after themselves at a timely fashion I thanked them & they went on their way. Fast, clean & efficient! I found my plumber & in my opinion the BEST PLUMBER in the SouthBay.

In a world where there is a lot of plumbers make sure you ask a lot of questions & do your research & call Bob the Plumber he'll be honest with you & help you. Affordable, honest, professional & efficient, what else can you ask for! I'll be calling Bob soon to install some new sink faucets for me & I recommend him highly.

Thanks Bob you sir are awesome & thank you for serving our country in the Navy! I only call Bob the Plumber whenever we have issues with plumbing and/or toilet and sink repairs. We have lived in two homes now in the past 12 years and Bob has been the only plumber that my family trusts.

He never fails to maintain and apply his extensive professionalism, efficiency, expertise and responsiveness every single time we need him. He never overcharges for his labor and parts needed--he has been fair and honest on what he charges.

I dread the day Bob will finally decide it's time to retire, but he has been keeping his business close to his family--over the years he has been showing the ropes and know-how to his wife and daughter as well. I can't say enough about how much I respect Bob and his business.

Outstanding Service! Fast response, on time, good pricing and fast service. Absolutely recommend ! Replaced water pressure valve, main water valve and provided tankless water heater maintenance.

All done in less than 2 hrs.! Thanks Bob !! Bob did an excellent job. Called him up, he was in the neighborhood doing another job, and he squeezed me in.

Replaced an old gas valve. Was in and out in about thirty minutes.

I have used Bob several times and have no complaints. I had a couple of plumbing projects I'd been putting off (the water shut off to the house was no longer working and a hose bib needed replacing but I couldn't get it off).

I'm not a procrastinator by nature but the last time I had a plumber out I had a major disagreement with the company. In the end they refunded part of the overcharge but it left a bad taste in my mouth and a wariness of plumbers and the potential for price gouging.

After reading a recommendation for Bob the Plumber on the NextDoor app I decided to stop procrastinating and give him a try. Lucky for me he had some time between appointments and was able to come out right away, along with his helper wife.

He gave me a totally reasonable quote for the jobs and quickly set to work. Before I knew it he was done.

His work ethic and honest pay for his skill and time have restored my faith in plumbers. Well, this plumber, anyway.

I hope he stays on the job for a long time since it's always good to be able to count on someone you trust. Sent a photo of the project which involved a water valve replacement in a confined space.

Bob replied quickly and gave us a VERY competitive estimate which we agreed to. He was able to fit the job in the next day and completed it with minimum fuss in a very professional manner.

I highly recommend Bob the Plumber the next time you require assistance for your plumbing needs. The handle of our shower broke, so water wont stop flowing.

I called bob in the morning and he came in really quick. He's with Sylvia so i felt more comfortable because the problem is in our bedroom bath.

He was really fast in repairing the handle. He asked for a very reasonable price.

The handle was very smooth when turning it, much better than the old one that broke. I definitely recommend them.

I have used Bob the plumber twice now, and both times I've been very pleased with how quickly he was able to come and with the job he does. He does quality work, for a reasonable price, and I highly recommend him for any of your plumbing needs.

on april 18 /2023 jason came to my home to fix the leaking vale. he is friedly and very professonal , did a good job , fast, and cost are very resonal price.

i am very happy for service, hightly recommond call bob the plumber if you need the service. If you want the very best.

Bob the plumber is one you want, excellent service, on time. Highly recommend.

We had a slow leak coming from somewhere upstairs which caused drywall damage in our kitchen dripping down through the wall. I was worried that It would be major work and being a day before thanksgiving, quotes and work would be outrageous.

Plumbers we called wanted $125 just for a quote! Based on yelp and nextdoor reviews we contacted Bob the Plumber on Black Friday and made an appointment that day. Within an hour, he located the problem, which was behind another wall he had to cut open, repaired the leak and even installed a new shower head we were going to install ourselves.

He said it will take me 2 minutes and it was done. Him and his wife are real nice, and do honest work.

The cost of repair was a relief due to the drywall ceiling damage the water caused. I am grateful that we caught it in time and that his prices were very reasonable.

I would highly recommend his services. Bob called before he showed up, he said he'll be early which was even better.

Very reasonable price for the work he did, to snake a kitchen drain with a line out access, it wasn't clogged it was just slow. Took him a few minutes to do, might have taken him more time to do aftercare to clean up his workspace before they left.

I posted for quotes on yelp to maybe 100 plumbers, half responded in 10 minutes, out of that maybe 20 gave an actual price for the job and bob the plumber was the most reasonable. And no unwanted advise to hydro jet, or send a consultant, or minimum hourly rates.

Other plumbers if you are reading this, if someone on yelp ask for a specific very simple job just tell them your best price offer, because the message was probably sent to 100 other plumbers. I learned a plumbing lesson a few years ago.

Different plummers have different expertise and equipment. I was looking for a new plumber to clear a main drain on the house, and found Bob via Yelp.

I called and he answered the phone right away, and after listening to my problem told me that he would like to call me back in about 10 minutes when his was finished with his current job. About 10 minutes later he called back and asked a few more questions.

He then told me that I needed to call a drain cleaning company (That work with 3" pipes). Thank you Bob for your honesty and for your advice.

You saved me a great deal of wasted time and money. I used Yelps' "Request a Quote" system and within a few minutes was able to find a plumber who could handle the problem.

Everything was fixed a 'flowing' again within a few hours. Thanks Bob.

I asked for several quotes and Bob was the most honest, fair one I got. Unfortunately, he was out of town and could not schedule anything until much later.

My takeaway from my interaction with Bob is this. The next time I need a plumber, he will be the first one I call.

Bob the Plumber to the rescue! I had a clogged toilet last November and spent a lot of money trying to fix it myself. Bought an auger, a special plunger, chemicals....nothing worked.

Finally called Bob. He had somewhere to go that day but he fit me in early in the morning.

He and his wife came in, fixed the problem within minutes, and even cleaned my toilet. I wish I had just called them in the first place and saved myself the time and money.

He charged 85 bucks, which is super worth it for me. I had a recent issue again and called Bob right away.

Unfortunately, this time the problem was bigger than he could fix. So he only charged $20 for coming in....which we again found more than reasonable.

He told us exactly what was wrong and what kind of service to look for. I'm so glad there are people like Bob and his wife because I sure as hell don't know much about toilets and plumbing.

Bob and his wife were very professional and did a fantastic job! Highly recommend his services. Bob is an excellent plumber and very knowledgeable on what he does.

Very punctual. I had my tankless water heater flushed and added a new filter.

Did a wonderful job. Highly recommend this plumber.

Thanks for the quick response time and recommendations with our drain issue! When the need arises, I will definitely call on you again. Bob (and his wife) are trustworthy, efficient, professional and dependable.

Bob has done many smaller jobs for us over the years (ex. fix leaks, unclog toilets), and recently I decided to replace all three toilets in the house.

I got 5 other estimates for the job through Yelp, then remembered that I hadn't called Bob to get a quote from him. His quote was best; he and his wife and came quickly to do the job; and they knocked it out the whole job in less than 2 hours (and hauled away the old toilets).

I also needed a water spigot in the garage replaced and he came back to do that the next day. I am ALWAYS calling Bob the Plumber first for any future plumbing jobs in my house.

We needed to replace a toilet and repair two leaking valves, one in a shower, the other an outside bib. We have used Bob in the past, and he did his usual outstanding service.

On-time (actually early), super-fast work in a very friendly way. He is our "Go to Guy" for plumbing needs.

Can't go wrong hiring Bob The Plumber! Bob came to repair a leak in our toilet and was on time as promised and did a great job at a good price. I asked for several quotes and his was the most honest and fair one I received.

I was very pleased with the quick work and will use him again! Ernie came out and fixed our dishwasher air gap and found a problem not addressed by our dishwasher installer. We are very happy with this job and he is very neat, left nothing for me to clean up.

We have hired him for a more intensive problem and will update on completion. At this point I would highly recommend him! Thanks for an awesome job and quick response.....also fair price! FAST Efficient Fair Friendly I really don't think I will ever need to use anyone else It was 8 years ago, but I'm still upset.

I hired Bob to put in a water filter system in my garage. He had to put a pipe through the wall from the outside.

He must not have had the proper tool to do this so he used a sledgehammer to make a hole. Every time I see the ugly hole I get upset, so I just texted him.

Thought just an apology would help me put this aside, but all I got were excuses. I sent a request to four or five plumbers over the weekend due to a leaking shower cartridge.

I wanted to get it fixed, but didn't want to pay a huge premium for weekend work. A previous local plumber I've used (and like) wanted a major premium to come out on a weekend.

Bob was quick to respond and came out within an hour. He quoted a reasonable rate and stuck to it.

He didn't complain when the screw to remove the handle was stripped and just handled it, only adding $10 to the bill to cover the replacement handle. He cleaned up after himself and was on his way quickly.

I'd definitely use Bob again. Licensed and insured: two words every HOA management company would like to hear before a plumber steps foot into one of their units.

Bob was quick and cheap! I'm basing this off of quote I received from Courtesy. They were going to charge me $850 plus the cost of the hardware for what Bob did for $251 including hardware.

It would've taken Courtesy 4-6 hours, Bob 2 hours.... Your choice Yelpers...

Nobody wants to need a plumber. Stuff happens.

I hoped Bob would live up to his reviews today when I needed a plumber. He did.

The man is an absolute PRO. He fixed my shower fixture and replaced my pressure valve in record time at at an affordable & fair price.

If you need a plumber and choose anyone other than Bob, your nuts. Great service, reasonable pricing, and does great work.

I highly recommend Bob the plumber for any of your plumbing needs. We had a leak in our wall and he was able to detect the leak and have it fixed in only 2 hours! I needed a new shut off valve under my kitchen sink.

I am a DIYer and just couldn't get it off. I finally called Bob after reading reviews.

The plumbing was so tight and the hole cut into the cabinet so small that the only possible fix was to repair the old valve. Bob was able to remake the entire valve.

Great work! I have another frozen valve and Bob isn't available for 2 days. I'll wait till he gets back to have the work done! I called Bob for a quote to replace corroded valves for my washer and dryer.

Texted some photos and he texted back on a quote. Reasonable price.

Arrived exactly on time and finished the work in 30 mins. He mentioned an hour.

Very professional and I will use again. I have used Bob a couple times in the last few years.

He changed our water pressure regulator and helped with a couple other plumbing issues at the time. He returned just today to check on an issue.

I thought it was going to be my water pressure again. He checked the pressure, made a couple adjustments, and then said that everything is fine for now.

Who does that? And to top it off, he didn't even charge me this visit. I don't know if that's his protocol or if that is something you can expect him to do, but that is pretty much unheard of for me.

I kind of feel bad just letting him go without paying him. I am paying him back the favor by writing this review, referring when friends are in need of a plumber and being a return customer when we do have issues.

Thanks, Bob! Over a decade ago, I called Bob off a craigslist post. As a property manager, I can't count the number of other (different trade) techs I've gone through owing to incompetence, over-charging, apathy, or any number of other documentable reasons.

Not Bob. He's solved problems with picky tenants.

He's solved problems with slovenly tenants. Big problems.

Small problems. Water heaters.

Sink faucets. Stem valves.

Pressure regulators. Leaks.

Not actually leaks. Waste lines.

Gaskets. Anglestops.

Gunk. Muck.

The shits. He's found corners to cut on rentals and elevated the marketability of sales.

He's always had solutions. He's always stood behind his work.

He hasn't flinched when I try to pinch pennies--embraced it even! Never had a problem. All of it: solved, by Bob.

Just an invoice. No whining.

The only hesitation I have in leaving this review is that, once Bob realizes just how much value he adds compared to his competition, my clients might not get *quite* the deal they have been. It's getting harder and harder to find someone willing to provide honest labor for an honest wage.

That's all Bob's ever given. Thank you Bob.

Bob is a corteous plumbee that goes to the point, gets his job WELL done and is ready to leave fast!! Have used his services quite a few times on different plumbing stuff, always a job well done. Wouldn't call anyone else.

Fast and friendly service, I highly recommend this business. He worked on my bathtub and toilet.

Bob came in to snake the tub however wasn't able to successfully drain it due to it being a bigger issue so he only charged $20 for travel and labor which was very reasonable. I also had a wall heated that I was scare was leaking, bob made it clear from the outset that heaters are not his speciality but he ended up curing the gas to the heated anyway.

He came and did the job in less than 10 minutes. Great service Responsive, honest, top-notch quality, and unbelievable service.

I will use Bob the Plumber every time! Bob the Plumber helped us on multiple occasions on short notice. The first instance was when we had problems with our disposal leaking and it turns out the flip company that did our home cut corners and improperly installed the pipes underneath the sink.

The second time was an issue with our bathroom; the valve under the sink split causing water to spray everywhere almost flooding our bathroom. Bob was at our place within 20 minutes.

Not only did he fix the issue but kept the water damage to a minimum and installed a new valve that was much higher quality than what the flippers used to install the sink. Hands down a true pro and always has the customers interest in mind.

My wife and I are continuously grateful and refuse to use anyone else. Found Bob right on Yelp.

Partner called another plumber way unreasonable. Called a second guy too busy to even pencil me in and not personable.

Then came Bob, took my call, he said he had a couple jobs but can swing by after and to text him my details. He shows up, checks out the mess of a pipes we have, and said he'd have to come the next day after assessing the situation.

We got good vibes from him, his estimate was reasonable and he did the job. Good experience from start to finish.

Laid back and easy going, price was reasonable and didn't even tried to negotiate. He did a great job, thanks Bob Bob the Plumber and his crew were absolutely amazing! They responded right away and came in to do the job immediately.

My sink is working as good as new! I'm definitely keeping their number saved and recommending them to everyone I know. Bob, thank you for the service and for coming over to install our sink supplies with a quick notice.

Great service and honest and quick and knowledgeable, extremely recommend this plumber if you live in the south area of San Diego I had a leaking pressure regulator valve in my home, located in the garage. It failed such that pressure was very high throughout the house.

The water heater was leaking too through its pressure relief valve due to the high pressure. Bob came by in about 30 minutes on a Saturday even though he was on his way to a family function.

He had the exact part I needed and fixed everything in 15 minutes. I was amazed.

I'd recommend him to friends and family. If you need toilet work done Bob IS your guy.

Has never taken advantage of us. He's prompt and very kind.'''.Read less

Review and analyze now for company WaterWorks Plumbing and provide the analysis in the discussed format for the following reviews: '''This company had great reviews on West Hills Facebook as well as Yelp! I needed an emergency plumber on a Sunday and Avi was able to help us! The company was responsive and showed up within an hour! He took time to explain what broke and how it happened. I learned a few things during my conversation with him as well! Genuine interaction and reasonable.

I recommend this company and have already added him to my contacts! Thank you, Avi! Reliable, honest, hard working and decent pricing. They helped us out in a bind and were honest about the price and the work required.

Highly recommend. Avi was a great help; he completed a job with great efficiency and responsiveness.

I would definitely use them again next time. Once again called my go to plumber.

I can not recommend this company highly enough. A wife and Father son duo who are incredible and wonderful humans as well as efficient,hardworking and knowledgeable about their business.

Best in the area by a mile constantly saving my day and fixing problems around the house and upgrading my home. Thank you as always I needed emergency service on a leak at a client's house and Avi was able to come by the same day and address the issue.

He was extremely thorough in explaining the problem as well as the options for resolving it. He got the job done efficiently and was an absolute pleasure to work with.

Will definitely be calling Waterworks and Avi for any future issues. Avi has helped us out with multiple projects and has been fantastic to work with every time.

We are thrilled to have found a reliable plumber that is concerned about getting the job done right! Can't recommend them enough We needed a plumber ASAP. Tried to replace a shower cartridge but got stuck.

I called Avi from Waterworks and he was able to come out within 45 minutes in the late afternoon. Quoted me a price over the phone, came and did the job.

Absolutely no upsell or surprises. He was friendly and gave me a few other plumbing tips as well.

It's really important to find an honest skilled, knowledgeable plumber (or any other person hired to do work for you) and I'm so happy to have found Waterworks. It was not a very good experience, provider walked in for just 3 mins and claimed $120 fee for the on site inspection, which got lowered to $60 later of course.

What the provider did was three things: 1. looked at the disposal using a flash light 2.

Put the disconnected pipes together, as a so called temporary fix, which I have done the same for several times 3. told me that until I replace the entire floor under the sink he would not start working on the replacement of disposal And later I decided to try a different provider, they came in within an hour and replaced everything in next two hours We randomly found waterworks when they were assigned to us through our home warranty .

They came , fixed our shower valves quickly and efficiently. Happy with their work, I saved their information.

A couple of months later, we had a failing garbage disposal and called the home warranty again . Plumber came out (not Waterworks ) said the unit was not covered under warranty.

Scam plumber said they could replace for $550. $550! I gave the scam plumber his $75 and said be on your way.

Immediately called waterworks and got a fair price and appointment for the next afternoon.(thanks James!) Cesar came out the next day(on time), confirmed the good price , got to work (very pleasantly i might add) and did a great job. Very clean work.

Let me also say that i never felt like i was being cheated or taken advantage of. Honest Trustworthy Good work Clean work On time Fair price Use this company Avi and crew are fantastic.

As honest a plumber as exists. Friendly, quick response, knowledgeable.

The best. Just do it.

My airbnb tennant arrived to the apartment after a day out around 8pm to find the kitchen flooded. As I don't live in the area I quickly searched for a plumber who could arrive to check out the problem.

I came across WaterWorks Plumbing, and thank goodness I did!! Sigal, the office manager, answered the phone even though it was after hours, and very quickly referred me to Avi, the plumber, who within 30 minutes arrived at the property. After an hour, the burst pipe was fixed.

Avi did not charge an emergency call out fee, or an out of hours fee, which is a great bonus. Honest, hard-working and polite service- I couldn't recommend WaterWorks Plumbing more! I called Avi to get service and he arrived within 30 minutes.

Had excellent service and excellent prices. I'll be sure to call Avi again whenever I need a plumber.

thank you very much Avi and his son showed up on time, and were very kind and helpful in assessing the problem. They came late at night and helped assess my water heater problem.

Very kind and honest people. Only once in my entire life have I called a contractor to discover I can't get along with the receptionist.

I've been a RE Dev. project mgr.

for almost 20-years. Life is too short to deal with vendors or service providers that immediately piss potential customer's off.

THIS is the DOWNSIDE to family-owned businesses. Exactly how does one fire their wife, mom, sister, or aunt? Rock...meet hard place.

Employee helped us solve a simple dishwasher problem over the phone. Excellent service and concern to help customer when they could easily have charged a service call to our home.

We are very grateful for their help. Can a owner please call me- I have twice asked for a receipt of payment after receiving a threat of lien put on my property.

Threat was from the receptionist not a owner the owner did not authorize and does not know of this. The service work was perfect and timely.

I have used your company for years and recommed you proffessionally. Thank you Ann Rogers Really nice guys, came same day and fixed a leak quickly and professionally.

I'll be calling Avi again whenever I need a plumber. Last week our water heater went out (I guess it was old) so I called waterworks Plumbing to fix it.

They offered us a tankless water heater and installed it right away. We were very pleased with their service! First time client , originally they couldn't come for several days.

I had to accept, They called back in 10 min with a cancellation the next day. Then they were able to get to us an hour earlier.

The work was great and super reasonable. Highly recommend These guys came out and changed my water heater.

They were great. They worked really hard to save me as much money as possible, and did a great job.

They showed up timely, and were 100% professional. Highly recommend.

I could not be any happier with Waterworks plumbing. I own multiple vacation homes in the valley area and as you can expect I worked with lots of plumbing companies, but I've never received such a professional service as I did today with watermarks plumbing.

If you're reading this because you're looking for a plumber, look no further. Professionalism and quality work at its best.

The best plumbing compliance had. Avi is an honest person prices are really reasonable.

The best. Came out on a Sunday to fix a block in the main sewer line.

Fast and efficient. Talked me through the whole process.

Explained all the options and pointed me towards some DIY options if that was my preference. Ended up going ahead with their quote and would highly recommend.

Just wanted to thank this company for several wonderful works they have done in our office they are on time courteous and very professional After dealing with leaks from the bathroom sink for months, it was time for a professional to come check it out. I had tried to fix it but had no luck.

These guys were awesome! They were straight forward and helpful. He came in did the job and boom! It was done.

I highly Recommend them. Waterworks plumbing Did a spectacular job at installing a shower and toilet in our new home.

I had contacted so many other plumbing companies with no success. These guys are very reliable and truly care about their customers.

They came out and did an inspection to make sure that they were able to complete the job and from then on everything went by like a breeze. I highly recommend them if you're looking to work with people who will make things easier for you.

I had a problem with my bath tub when I had to fill it out the water would not hold I called different companies, the estimate was really high and ridiculous, when I called waterworks plumbing it was a big surprise in a good way, you could tell this company they are very honest people which is very important , I ended up fixing it in a very fair price service was really great I could not ask for better than that, and definitely highly recommended. Thank you so much for your service I would always use only for your company as my plumbers Another great experience, I dont need them often but precision is prompt,professional, and paper to know exactly what they are doing .

Avi is so professional and efficient ! I'm happy to give this company another 5 star , HIGHLY RECOMMENDED THANK YOU WATERWORKS Avi came out to assess the leak. As soon as he saw how bad the damage was he rescheduled his other appointments to finish the work at the house.

He was very professional and caring. I highly recommend Waterworks Plumbing This is the guy; it's that simple.

Two separate jobs in two weeks, top notch work. I needed to write more to make this a review instead of a tip...so I'll say again.

This is the guy. What a pleasure working with Waterworks Plumbing .

Ali was able to answer my call in the late hours of the day give me a fair and honest quote with just a few pictures texted over. Next day the office called and scheduled the work and by end of week Ali had replace all hardware I.

Both of my Calabasas bathrooms in a fast and clean manor. I would recommend this plumber to anyone.

Then two days after the work a follow up call to ensure I was 100% satisfied with the work. This was a unexpected surprise and puts them over the top.

Great company! Made an appointment for me right away because it was an emergency. When Avi came to my house He was very professional ,honest and reasonable .

Use Waterworks! If I could give them 10 stars I would. I had them do a few things and it was all done well and as planned, in budget.

Pricing and timing were good. I had a shower head replaced, shower/tub diverter fixed, tub drain stopper replaced, and redid plumbing under kitchen sink.

The only thing I would say that could improve a little is some clean up after the job. I had to clean out my trash can in the kitchen because they filled it with some gunk and water from the kitchen sink.

I also had to wipe up the bathroom floor and in and around the tub where there was some debris from the job. A little clean up would get them 5 stars.

I would hire them again. We had a problem with our water heater received several estimates from different plumbers.

We called several plumbers to get an estimate to replace the water heater it was Sunday so we did not expect to get a return call nor a visit but Avi came within an hour. Avi was willing to explain in great detail of what and how he was going to change the water heater.

Within the next few days the other estimates coming in and we were not impressed. So we called Avi back and asked them to do the job.

Waterworks was very professional and the price was reasonable. He came in on Wednesday promptly at 930am, did the job efficiently and clean up after including taking the old water heater.

we are very grateful to have found this company. I also had the pleasure of talking to his wife who does his appointments and she was very friendly and helpful.

I love that it is a family business!! Last night we observed there was a leak under the kitchen sink. I couldn't wash dishes or run the dishwasher.

The house gets cleaned on Mondays, and the cleaning lady wouldn't be able to use the sink if it wasn't repaired. I phoned on a Sunday just after 12 noon and Avi was in the office.

He came over immediately, because I need to prepare low sodium meals and wouldn't have been able to cook if he couldn't replace the pipe. He replaced two pieces of plastic pipe with one solid piece of metal pipe.

His price was reasonable and his promptness made him my plumber forever. Thank you Avi- Waterworks Plumbing! Joyce Ellis Called Waterworks after receiving a super high bill from DWP.

I had a leak that I overlooked and that I would have never thought was that expensive. Avi came out and found the leak, and since it was an easy fix, he let us fix it ourselves.

He saved us money on our DWP bill and he didn't even charge us for the service call! We had him come back and replace our main water valve and regulator, which we had been procrastinating fixing. He made it all look and work great for a reasonable price.

Heck, he even let us borrow some tools for another non-plumbing DIY project we were doing! We were looking for someone who was not just a plumber but someone to call, "our plumber," and we found him. They reported my review because they said I had the wrong Waterworks Plumbing, and then they said they've never assisted me, and asked for my name all in the same response.

I edited my review to include their information from the invoice they e-mailed me. I did this to prove this review is not for the incorrect company.

Then they reported it, stating I listed their personal information in the review. All I listed was company name, address, phone number, license number, and e-mail.

This is not a fake review. Do not use this company.

I'm not an employee. I'm not a former employee.

I don't work in the business. I'm not a competitor.

I was Waterworks Plumbing's customer. My original review: My advice is to keep looking.

They are not friendly, over-priced, the plumbers are in a rush, and sloppy. The office staff is rude.

Please take my advice and do not use them. These guys are absolutely amazing! They are a team of skilled professionals who know exactly what the solution is to any plumbing problem you may come across.

I've used them before and have always had a pleasant experience with them. Their receptionist is also great! She answers all of my questions and concerns.

Overall, they care about their customers and their satisfaction. Highly recommended! We had roots growing under the house into the street we were asked ridiculous prices to help us fix it since it was creating issues with the houses foundation, Avi came out and brought a jetter helped us clear out the issues and charged us a truly reasonable price we were very satisfied with this company We hired these guys to do multiple plumbing jobs For us while we were renovating our house.

They are very professional and helpful. Their prices are competitive but their work is unlike past plumbing places I've worked with.

They truly care about their customers satisfaction and that's exactly why I would hire them again. Thank you guys! Amos and Mikie just finished up my City of Columbus Dry Basement project (install of sump pump and backflow valve) and some extras (faucet install) They were very professional and kept me informed of all steps in the nearly 3-day project.

This is a huge disruption for a homeowner but they made it much less stressful for me by their attitudes and sense of humor. It is obvious that Waterworks stresses customer service as well as quality work.

For the second time in our relationship, Avi troubleshot the problem and got the job done in a professional and friendly manner. We will be replacing our kitchen faucet as soon as possible and are looking forward to Avi making the installation for us.

Avi is an amazing plumber! He came out when he said he would, located the problem and fixed the problem with our underground drain pipe, replacing a collapsed drain pipe. We don't know what we would have done without his expertise.

Thanks so much, Avi! Our previous water heater stopped functioning properly. We called Avi at Waterworks Plumbing who recommended to install a tankless water heater and add a circulation line.

I followed his advice and ever since, we are not waiting more then 3 seconds for the hot water flow to our house. Not only my family loves this new service, lots of water is conserved and I'm sure to notice a tremendous decline to my water bill as well.

This is such an upgrade on life and I can't believe how I missed out all these years! I wish I had installed this tankless water heater years ago! Thank you so much waterworks plumbing! I will definitely tell all my friends about it. We recently built a back-house and needed the plumbing work to be done quick.

We hired waterworks plumbing for the work and they were great. We didn't have any problems.

They were on time and finished the project according to schedule. Their estimate was spot on.

I highly recommend them. Avi came to us when my toilet bowl was leaking and he discovered that the toilet was leaking because the pressure regulator went bad! I am so grateful he came to help us because if it were someone with less experience who didn't realize what the true problem was, the underlying cause would have gone undetected and then a pipe could have burst inside the walls and I would have had a much bigger problem.

Thank you Avi you will definitely be my go to plumber! This is the only plumbing service I recommend to my friends and family. they came on time , where professional and got the job done ! I'm absolutely satisfied with the work avi and his employees have done In my home .

Above and beyond a 5 star company !! So glad that I found this plumbing company. Especially found Avi who is a very experienced and professional plumber.

I order the service of inspection. He did a thorough check up and help me obtain relevant permit, violation, and other history record from the city.

Doubtlessly Avi not only knows how to fix plumbing but also has rich knowledge on this field. I would definitely look for him if I have plumbing issue in future.

Thank you Avi. I have used Waterworks Plumbing numerous times over the years and I am very pleased with their service and customer service skills along with their pricing.Read less

Review and analyze now for company Thomas Plumbing and provide the analysis in the discussed format for the following reviews: '''Woke up to a water heater issue in the morning and Thomas plumbing was immediately out that same day. They took their time to make sure everything was in order and walked me through the process of every working part.

They even cleaned up the area around my water heater for me as well. Price was definitely fair and better than some other competitors as well.

I would definitely call them back for any future plumbing needs. This A hole was speeding down Monterey Rd, tail gating me then tried to pass me going the wrong direction at over 80MPH then slammed on his brakes and wanted me to pull up next to him.

Once he passed me, he proceeded to recklessly pass other vehicles in traffic. Is this the kind of guy you want to deal with or business you'd want to come over to work on your house??? Everything went great.

David was professional and efficient. He explained what he needed to do to and then tested the water line to make sure that nothing leaked and left the job neat and clean.

I was very impressed with the time it took to complete the job (about an hour). I will definitely be calling Thomas Plumbing for any future issues.

Great service, fast response and quality work. Installed my new bathroom sink and cleared out all of the built up gunk.

Went to a wedding and came home to a water leak on the second story of the house. First thing in the morning I called Dave at Thomas Plumbing.

From the time we hung up the phone, Dave's technician Jason arrived within 1.5 hours after our call. Jason was fast and efficient.

His knowledge of the trade made finding the root cause quite easy. Their swift response and great pricing was a blessing.

I will call on Dave and his team for all of my plumbing needs in the future Thomas Plumbing in Morgan Hill is our go to Plumbing Company. We have used them 4 times (Water heater; repair main water line; faucet and toiler installation, leak detection; drain snake) Each time they have been responsive, professional and provide excellent service.

Their prices are very competitive and fair. They back their work.

Our most recent job involves replacing our main sewer line. Their staff ( David, Nacho, Justin and others) have been helpful, professional and do excellent work.

Dave the owner is very responsive and explains what needs to be done and why. If you need a Plumbing Company Thomas Plumbing in Morgan Hill is the one for you! Awesome! Quick and very professional! I had a water heater that died that needed to be replaced.

I got a new water heater installed by Thomas Plumbing and he was able to install it perfectly with the existing piping. I highly recommend them.

I was so desperate for a water heater after ours started leaking all over our garage floor. They installed a new water heater the next day-wow.

So thankful that I found such a nice family owned company. 5/13/22 Installer: Jerry Jerry updated a gas valve and expertly finished installing a slide in new range, leveling it and making sure it fit perfectly with the kitchen countertops.

I appreciated Jerry's professionalism and excellent customer skills. We usually use another plumbing company in Morgan Hill but they were not doing home service due to Covid, so we had to look for another plumber and decided to try Thomas plumbing -Morgan Hill.

First time experience and it was a very poor quality service. Took 2 trips and 4 phone calls for the work to be properly completed.

I purchased a faucet for my parents house, and contacted Thomas plumbing -Morgen Hill, to remove the old one and replace it with the new one. Their technician came in at 1:31 pm, installed the new faucet , texted me at 2:46pm that he was done.

And we were sent a bill for $296. I went over my parents and saw the faucet was loosely installed , water leaking down into the vanity drawers and under the sink.

I called Thomas plumbing to report the leak issue and requested fix. I was put through Dave, who appeared to be the owner .

he denied any workmanship issue then accused me of trying not to pay. I send him video and pictures, of the loose faucet handles and water under sink.

Then called Dave back on to follow up, he agreed to sent the technician back to fix it. This was while no apologies made or empathy for the inconvenience.

After they corrected the faucet and when I went there to pay, I asked for a breakdown of charges . They stated $296 was for 2 hours of labor.

I informed them that their technician was there for a total 1&1/2 hr . They referred me to Dave.

So I Called Dave the next day, I told him that my parents are elderly and on fixed income so I want to make sure they pay a fair charge. Dave insisted that we must pay for 2 hours despite proof i had via Ring camera and technician time of text.

Dave said that tech spent 2 hours and part of it was the paperwork he was doing while in his truck. I agreed to pay the due bill but I won't do business with them again.

Thomas plumbing Morgan Hill is poor workmanship Quality, poor customer service, and were dishonest about the charges. Had them come and clear a clog at my home in Sunnyvale that another rooter company could not handle.

Turned out it was a root about 109 ft down the line from the roof vent. The not so Elite Rooter company didn't even have snakes long enough to do it.

Thomas is much more than just a rooter company they are actual plumbers. My plumber was named Dean and he went above and beyond working this out and cutting out the root with a special head.

I am very impressed with this company and felt that way after talking to the owner Dave on the phone. I'm going to have them install an exterior clean out which older houses sometimes don't have.

Once that is in, Future cutting of that root will be even easier because they will be able to use a larger diameter cutting head on the snake. Going forward this will be my plumber of choice! Update Had them install the clean out.

Jerry did the work and did an amazing job working well after dark to make sure it was done right. Great work ethic by this company.

Fantastic same day service on a weekend! I live in Morgan Hill and I called about an issue within my toilet tank and a back up. In under two hours I had someone out to my home and the repair complete.

Beyond satisfied, thank you Thomas Plumbing! This review is LONG overdue, but the guy they sent out was responsive, patient, and knowledgeable :-). He educated me and my husband about our water softening tech and advised us regarding our hot water tank.

Would definitely recommend these guys. They're smart, reasonably priced, and prompt - what more could you ask for? Once again Thomas Plumbing came through quickly and very efficiently! Plus, Patrick was a joy to have fixing my toilet, very personable and even gave me a senior discount! I'm a fan for Another visit for a different situation and another stellar outcome and service, this time by Cody!!! Amazing result and another very personable technician! They are two of the best.

So nice to have a great experience with a plumber!! I called to request a plumber tech come to my home and provide a quote to repair a leak. "We don't provide quotes - we fix leaks" at $165 an HR when others charge $50-$75 to stop the truck and take a look.

Not sure of the quality of work because I was off-put by the initial price gouge on the phone call. Called Joel Sanders Plumbing instead.

Our family uses this company for our multiple plumbing needs, but recently, I was forced to call their weekend emergency line. Within the given time, I had a call back from Dave.

He patiently walked us through shutting off the leaking water heater (sensor problem), so I wouldn't have to shut off the main. Many thanks to this reliable company for their help! I have been using Thomas Plumbing for a while for all of my heating and plumbing needs.

Dave Thomas and his team are very knowledgeable and recommend what is needed and no more. They have done some complicated HVAC work for me, fixed my heater and performed the more mundane work of unclogging pipes.

Great to work with them! This was my second time using this company. I cannot say enough good things about them.

They showed up quickly and stayed until job was done. Work was done outside and even though they had to dig up part of yard, they put everything back and no evidence of problem.

Titus was wonderfu. Our water heater was leaking this past Monday, and got an appointment on Tuesday.

Jerry and Titus came out and they were great. They prepped everything, lining the carpet up and down the stairs.

Did I mention our water heater is on 3rd floor of townhouse. Our water heater was not easy to replace, taking it out proved to be difficult, and then when they were filling up the tank it was leaking due to crack in pipe leading into it.

Jerry knew exactly what part was needed and replaced it. It took 8 hours to complete.

Am sure this job is one they won't soon forget! I was very please with the promptness of Thomas Plumbing. Dave Thomas called back within the time he specified and had a technician out quickly.

They addressed an issue under our house (crawl space) with the kitchen drainage pipe and were able to fix it without a problem and at a very reasonable cost. Cody was very straightforward, thorough and efficient.

I would highly recommend Thomas Plumbing and will not hesitate to call them again if any other plumbing issues arise in the future. Awesome service! They were able to come out the next day.

They gave us a time frame and called 30 minutes before their estimated arrival. Patrick arrived and had shoe protectors on ready to get the job done.

We had a small leak on our master bathroom toilet. With the holidays, we just shut it off and then it sat for two months.

So of course, our issue did not appear to be an issue when help finally arrived as the leaking could not be seen. Patrick went ahead and took everything apart to check and make sure there was no water damage underneath.

He replaced the seal and put everything back together in a timely fashion. Highly recommend this company and love the fact we can support local businesses! My new favorite plumber in Morgan Hill is Thomas Plumbing! We had two back-to-back issues, a leak in a kitchen pull-out faucet hose and then a bad air gap and clogged pipe in the dishwasher which came to a head the very next day.

Between Ricardo and Dean who each responded to the various issues, each was handled very professionally and competently. And because the two issues occurred so close together, Dave helped out by discounting the labor charges.

Thanks to all of you! They've done great work on my plumbing and now on my A/C unit. The young men that work there are always polite and their prices are very reasonable! Thank you for sending Cody to repair my kitchen (under sink) plumbing leak.

He did a great job. He located, repaired the leak and additionally replaced several deteriorated plumbing connections plus a garbage disposal unit - all on their way to cause problems.

I felt he did a great job - kept me informed as to the repair progress and when finished - left a cleared work area. For any future plumbing needs -I would certainly contact Thomas Plumbing.

Again! Thomas' plumbing came through for me! Have always enjoyed excellent service from them! Dean was very nice and took care of my problems quickly! I don't worry when I have a plumbing issue. I just call Thomas Plumbing!! I cannot say enough about the service that I received from Thomas Plumbing! After my last plumber flaked out on me for a larger job, I called Thomas Plumbing and I had a technician knock on my door an hour later.

I had a water main leak which we thought was in one spot, but he pinpointed the actual source. He didn't have the part that he needed and he couldn't get it at Home Depot so he returned the next day as promised and stayed until it was done.

He returned the next day (again at the promised time) to turn on the water and ensure that the leak was corrected. I'm so happy at the excellent service that I received that I can say Thomas Plumbing is now my go-to company for all of my needs! I can't begin to tell you how happy I was this morning when this Company "squeezed me in" in a very busy schedule since we're in the middle of a long, hot heat wave.

My air conditioner went out suddenly, early afternoon yesterday. The company who put in my system, Valley Heating & Cooling could not get me in for three weeks, July 13! I never thought to get somebody local so I started making calls via Yelp.

I made some 10 calls, most companies had the same 2-3 wk wait while anothers didn't answer their phone at all. The HVAC person they hired recently is Gary, he was SO professional, polite, clean and honest.

He was in and out of my job in about one hour. The bill seemed very reasonable and fair.

I have use this company many times for plumbing services within the last 15 years, but I did not know they did heating and air-conditioning and it did not coming up in Yelp under A/C and heating. I was referred to them by another company that did not do residential work named Duerr A/C and Heating.

The gentleman there was very helpful, he told me how much he liked Dave Thomas, that he was always a fair, nice business owner. Thank goodness I called Duerr's to get Dave's name and number! Thanks a million Dave & Gary.

My house is now cooling off. I would recommend them if anybody needed air conditioning work.

Cody, the plumper from Thomas Plumbing was a credit to his profession and to his company!!! He was professional and he had great people skills. He explained every step of what he was doing.

When I asked for his recommendations he gave them clearly, then left the decisions up to me. He worked with diligence and efficiency while maintaining a cheerful attitude.

When he was finished he double checked his work. I was very grateful to have my plumbing problems fixed.

The price was fair too. The bonus for me was that I have used Thomas Plumbing a number of times and I have been very happy with them EVERY TIME!!! My water heater leaked all over the garage and under my house, eeek! Called Thomas Plumbing and they sent someone out right away, found the problem and recommended that I get a new water heater.

They did the fix that afternoon. They were very pleasant to work with and I would recommend calling them for plumbing issues.

I will be calling them again! Thanks! Great company! While they weren't able to solve our tricky problem, they were very responsive and waived our service fee due to this issue. Would recommend them! I was very impressed with the work done by Dick, the Thomas Plumbing plumber who diagnosed and fixed a water leak problem at my home.

Dick showed up just a few hours after we called. He quickly theorized we had a broken drain pipe in the wall behind our sink.

He carefully cut into the wall and found that was indeed the case. The broken joint was in a difficult spot, just above the concrete footing of an outer wall of our home.

Despite the difficult position of the break and the cramped space under the counter he had to work in, Dick was able to replace the pipe and fittings there and fix the problem in less than two hours from the time he arrived. And he cut into the wall so carefully it was not too difficult for me to replace the sheet rock he had to remove.

I really appreciate the good work he did and the pleasant, positive attitude he had the entire time he was here. I highly recommend Dick and Thomas Plumbing.

On Valentine's Day I discovered a big leak under my kitchen sink. With company coming the next day I knew I needed to get it repaired today! After calling 2 other plumbers unsuccessfully, Thomas came to my rescue that afternoon.

Patrick quickly ascertained that I needed a new faucet. While I went to Home Depot to buy one he removed the leaking faucet and was ready to quickly install the new one.

In spite of having to go to the store, the job only took one hour! Patrick was efficient, clean and confident, and he gave us the senior discount. I was both relieved and very pleased.

Terrific service from a professional plumber service. Replaced water heater (~2015), and has continued to provide reliable and trustworthy followup.

Recommend Thomas Plumbing for all service. We've had Thomas do other projects in the past with great results, they installed a heating system and a water heater.

We recently had a major water leak in the upstairs bath and under the house in the main drain, they were prompt to respond and very reasonable with their pricing. We cannot recommend them any higher than 5 STARS, if we could we would.

Thanks for the great service guys. Everyone at Thomas Plumbing and Heating has been very kind and personable.

I feel that the price and quality of my new furnace are excellent. My house feels much more evenly heated and comfortable with the Bryant unit they installed.

Thomas Garlick, the technician is very dedicated to his customers. He's a hard worker and great at his job.

I can't say enough about the fine service I have received. Stay way from this "business"! Worst service I've ever encountered! Called them to look at my jetted tub.

He filled it with water then looked underneath, he said he couldn't see a leak. This whole process took 15-20 minutes.

He then wanted $136 for his time. This didn't sit well with my husband so he called to complain that the plumber DIDN'T DO A THING.

Well turns out this guy was the owner and he refused to give us a refund. He claimed he doesn't work on jetted tubs.

Well he should have said so when we initially called! Lesson learned.....this company sucks!!!!! Doug was great. He understood the problem and how to solve it immediately.

Unfortunately my outside shutoff valve was a commercial size and a new one had to be obtained from the supplier. He was back the next morning with the part and installed it quickly.

I have used them for years. They are always looking out for their customers.

Last week, my garage disposal stopped working - they solved my problem over the phone! Saving me the expense and hassle of a service call. Great guys! Wow! If i could give a negative I would.

Stay far away from this company. After 3 visits to install a reverse osmosis system and fix a tub that had only hot water, the tub was fixed, I have to call another plumber for the reverse osmosis system, and I had to fork over $600.00!! The kid they sent me didn't know what he was doing and even said that he looked up on utube how to fix the tub, and yet on the 3rd day his boss had to come with him to walk him through how to fix it.

Never ever again. Beware! Update: So, after speaking with the owner, very nice man, the charge is reduce to a 1 1/2hr labor charge, very resonable.

Family run business, son in law comes out to return my check, once again very freindly and apologetic, all I can really say is, I'm very happy that they show true concern for their clients, but they need to send experienced plumbers with the unexperienced ones so that this doesn't happen. Crazy, maybe, but I'm considering having them back for the reverse osmosis on the condition that they send an experienced plumber! Will return for another update.'''.Read less

Review and analyze now for company Excel Plumbing and provide the analysis in the discussed format for the following reviews: '''Bob was great! Had a problem with our outdoor faucet. Knowledgeable, personable and got the job done quickly.

Would absolutely call again. Thanks! Excel Plumbing deserves a 5-star review.

Very professional process from start to finish; quick receipt of estimate and prompt appointment confirmation. Bob the plumber arrived on time with the appropriate parts and did an excellent job replacing a tub faucet cartridge.

Much improved water pressure. Very knowledgeable and polite.

Will definitely use them again in the future and provide a recommendation to any of my friends. Highly recommended.

Thank you. Excel has done Several service calls to my wheeling home, and always timely and effective communications with their dispatch.

They offer quality workmanship and I use them for anything plumbing related on my home Timely, professional, competitive pricing. Repair of older Kohler shower fixture.

Will use again! We have used Excel several times over the past few years and are very pleased with their services. Services have included a new sump pump, water heater and other plumbing needs.

They are very responsive to what we see as emergencies. The plumbers have all been professional and have done a great job.

We are always advised when the plumber is on the way. We have recommended Excel to others as well.

Quality work at fraction of price our normal plumber was going to charge to install new bathroom faucets. Will be using this service provider going forward.

Requested a quote on a simple plumbing task (bathroom faucet replacement) and got an auto and ridiculously inflated $250.00 This is not a difficult task. It's doable in an hour.

I was feeling lazy, so I just wanted to see if I could outsource this... Do these vendors think Yelp users are not excellent comparative consumers with critical thinking skills? MoG and Jeezus H Christ.

Water heater died and they were able to get me a winning quote and get it replaced same day. The plumber, Yuri, was courteous and did a great job, even made sure to bring the water heater through the back.

Excel does a good job of communicating where they are in the process, I'd recommend reaching out to them if you ever have an issue they can help with. Always excellent service.

Kelly at the front desk is an excellent communicator. Egor's work is always fantastic.

Good value for money! I am very happy with their service & communication. I had an under the sink leak I could not cure.

I had a stove top gas line issue & a whole new Moen junction to be installed. I will definitely consider them my "plumbers" for future needs.

A special shout out to Tony for helping me secure the correct Moen parts. Reed Oliff Needed to have a cartridge replaced in a tub/shower faucet.

Great response time, was able to complete the project in one trip. Rates were very comparable.

A minor adjustment was needed later and again had great experience. Team member Luke made sure all things were corrected.

Had me double check as well. Would definitely recommend.

Would ask for Luke again. They text and call with arrival updates.

We had a bad kitchen sink leak. Water was everywhere under the sink.

Excel answered my message on a Sunday, and got a plumber out in a reasonable amount of time. The plumber told me that needed a new faucet and one shut off value no longer worked.

He recommended changing both valves at once, which we did. The plumber got everything done in one visit, and even went to Home Depot to get a needed part (at no extra charge).

Price was very reasonable. Plumber was very courteous.

Everything works now. Will use Excel in the future.

We had a leak in one of our toilets and I called excel plumbing and they were able to get someone out that morning. They were very responsive and did a great job.

We are very pleased with Excel and the tech Bob. We will use them again in the future.

This is the second time we've hired them to clear our interior main sewer line which had started backing up. They were quick and efficient.

Price was competitive. I've used their services several times.

Outstanding work and service. Prompt, polite, and professional.

Don't hesitate in using their services. Bob came out yesterday to help fix numerous plumbing issues.

he was so so wonderful. He fixed/ordered parts/took care of all our issues.

he was a pleasure to work with....professional, efficient, clean. highly recommend!! Bob from Excel plumbing was just great.

Patient with me on questions, explained things & very timely & efficient with his work. I do use excel regularly & will continue to use them.

And especially if Bob is going to be on my job. We had pipe burst in our basement.

Excellent came out immediately. They worked with me to figure out where it was coming from and made sure they only had to cut drywall where was necessary to get to the problem.

They were able to fix the issue quickly and recommended services to help with the drywall and insulation replacement. Would highly recommend Egor did a great job installing new pipes under the kitchen sink.

Highly recommended! If I could rate higher than 5 stars I would. I definitely found my plumbing company and would say plumbers of the year...or century for that matter.

I had just moved myself from the Southern CA mountains back to Buffalo Grove where I also owned a condo (arriving on a cold snowy Saturday night). The condo had sat empty for some time so upon arrival, there were many items that needed immediate service or replacement.

At the top of the list was my water heater that would not put out any hot water. Based on reviewing the water heater information and date, I needed to have my water heater replaced immediately.

I survived the weekend with freezing water, and found Excel plumbing through a personal recommendation on Monday morning. I called them and Mike took the call.

He was so kind, understanding, professional, and asked the right questions. Based on my information he gave me a very fair quote, and was able to schedule their technician Denny to come out the same day to replace the water heater.

My garbage disposal had also stopped working the night before, so Mike offered a very fair quote on replacing that as well. Denny was an amazing talented plumber.

He was professional, respectful, focused, skilled and thorough. He replaced the water heater, a bulb valve, and the garbage disposal.

He was conscientious to keep things clean and cleaned up more after the jobs were complete. The final price was what Mike originally told me it would be.

The water heater and garbage disposal are working perfectly. Also, when I called in with questions, I spoke with Kelly who was kind, caring and patiently answered my questions.

Excel Plumbing has a great team which can be rare to find these days. I would only call on Excel Plumbing for any future plumbing needs.

I had Excel Plumbing come to do a drain rodding, since the quote from J Blanton seemed extremely high of $407. The tenant reached out to Excel to ask what it would cost to rod a drain and they replied with "$279 but that could increase if its more complicate" The managed to clear the pipes by rodding the drain and the total cost was $279.

I appreciated the upfront pricing and coming in a timely manner. thank you! I had to have our kitchen sinks unplugged and was in somewhat of a time crunch.

I called several plumbers and wasn't happy with the answers I got in terms of time available and costs. When I contacted Excel, they were very responsive to my needs and quoted what I felt was a fair cost as compared to some others.

I also asked if they had either military, or senior discounts and they did. The best part was that they were at my home in less than an hour and Yuri, their plumber worked quickly to unclog the drain.

Should I need a plumber again, they'll be the first one I call. We are so happy we chose Excel plumbing! Our first conversation and scheduling with Mike were fantastic.

He gave us clear and precise information and a good price on what we needed and he was able to schedule us the next day. The next day Luke showed up right on time and even gave us a call before to say he was on his way.

The job had a few minor set backs but Luke was cheerful and helpful and handled it like a pro. He did an excellent job and cleaned up so well you would have never known anybody was there.

I would definitely recommend Excel Plumbing! I had a great experience with this company. My water heater sprung a leak late in the evening.

Luke came out and did what he could, but it was a lost cause. He was back the next day with the new water heater and installed it for us.

Everything went smoothly. Luke was professional, friendly and knew what he was doing.

I had never heard of this company before, (found them on Google) but I'm very impressed. From the dispatcher I spoke with on my original call, to the woman in the office who kept me informed the next day about my appointment, to Luke himself, I couldn't have asked for a better experience.

I highly recommend Excel Plumbing. they were very responsive in providing a price quote.

Their pricing was competitive. Once we signed for the deal they were able to provide the installation quickly.

T he removal of the old tank and installation of the New one went as promised. They were on time and did a very good job.

No complaints Wonderful experience with Excel Plumbing! Kelly from Customer Service was so patient and communicative, and Kurt was really knowledgeable, fast, and efficient with the work. Highly, highly recommended! Very professional, courteous, and competent company all around.

Had an ejector pump fail that Excel had installed 6 months prior. They would not warranty the pump because they said it was clogged but could not provide proof or photos.

The plumber used our kids you bin lid to protect his knees from sewage and then put it back like it was fine. He "finished" without resealing the ejector pump lid and left the exhaust unconnected to the external line so it reeked like sewage all through the house.

We asked Excel to confirm he re-sealed it and they confirmed he did. They sent him back out the next day when we saw it was not sealed or even connected.

Instead of coming to the door, the plumber parked in front of the house then left, claiming no one came to get him. We confirmed with our doorbell camera he never got out of his truck.

Just parked then left.... We will never make the mistake of using excel again.

$2,000 dollars worth of pumps and damage later. An embarrassment to service professionals.

Stay away! We had an emergency plumbing issue with a leak from an outside gasket. We usually have a plumber that we always go to but was unavailable so we called several companies next.

Excel plumbing was the quickest to not only respond, look at pictures but also to follow up to set up an appointment. They came the next morning since we could wait a bit and they fixed and replaced the gasket so that it won't be an issue through the seasons.

I really appreciated their thoroughness, taking the time to explain everything thoroughly and quality of service Here's what you need to know: AMAZING service and communication, coupled with very fair pricing. It's shocking to see a plumbing company get service, availability, communication, and pricing so right.

I Called for a drain unclog for a rental unit, and they were amazingly prompt and professional. Their service call free was only $29 and that too was waived when I secured a follow up appointment.

I called late on Friday night, they still answered (not an answering service) and set me up with a next day weekend (non-emergency) appointment and gave me a rough estimate over the phone. The plumber went out on time the next day after coordinating my tenant, performed the inspection and a test drain unclog but decided NOT TO CHARGE ME (even though he went out and did some of the work) because he advised that the drain is not clogged, it's a worn out flushing mechanism.

Eventually I have re-engaged them for the following weekend to replace the toilet (which I'm buying on my own to save me money) and they are offering a very fair price for the replacement. Excellent service, best I've ever had from a plumbing company.

Both Maureen abs Oksana who helped set up the appointment for me were as efficient, courteous, and knowledgeable in their advise and communication. Fantastic.

I will start this review by saying that the technicians that came to install my new water heater were SUPERB. They needed towels to clean up after themselves and I provided ( should those have been brought? -I'll let you answer that) Now, to the meat of the reason why this review has only 2 stars.

The angry person in me wants to give one but based on PRINCIPLE AND RESPECT I'm not going to give a trash rating just because I'm livid. I purchased the water heater for $1750.

My old water heater which needed to be lit by long stem lighter was not working and I asked if a tech could come out and spend 5 minutes to light it so that I could have hot water in my residence. I was told that they could "walk me through the lighting process but nobody was available to come out" I'd already scheduled the replacement of the old water heater for the new and yet that SMALL COURTESY WAS NOT PAID FORWARD! Instead, I got the aforementioned answer which I took as "Hey, good luck playing with that gas knob, hope you don't blow your S$!& UP" MESSAGE: IF SOMEONE IS A REPEAT CUSTOMER AND PAYING OVER A GRAND THEN TAKING THE TIME TO MAKE SURE THEY HAVE HOT WATER IS NOT A CHORE, ITS COURTESY AND RESPECT!!!! There was NO RESPECT SHOWN, NO COMMON COURTESY! The three stars are purely for my service techs who got the job done and did it fairly quickly and efficiently minus the whole towel debacle.

As for the business side, all I can say is that energy is reciprocated, do unto others as you'd like done. Etc etc etc.

we ALL know how karma works and that respect is paramount. (At least that is something that was drilled into me as a kid so I expect we all know) The reason for the minus of three stars, one name, MIKE.

I called and told this guy my issue with COURTESY AND RESPECT not being paid forward and he did a little chuckle. A smug, foolhardy chuckle and said "it's not that serious".

WELL MIKE, it is. I Took this personal.

I Won't forget. Got a quote through the app for the water heater fix, very fair quote compared to others.

Had someone here next morning, prompt and they did the job plus fixed an issue with my water heater drain as well. They did a great job overall.

I just had Excel over to auger a toilet and they did a great job. Excel fit me in their busy schedule within a couple of days and Luigi N.

showed up right on time. He cleared the clog quickly and made sure that the clog was completely resolved.

He was very polite and professional and took care to do a good job. I highly recommend Excel Plumbing (and Luigi N.)! You have absolutely no idea how important a water heater is to your home, lifestyle, and well-being until it decides that it has had enough! After more than 10 years of service, our 6-year Bradford White water heater started to leak profusely from the top.

Having had mixed experiences with multiple local plumbing and HVAC companies, I decided to finally give Excel Plumbing a shot at installing a new Bradford White water heater--and that seems to have been a great decision! Reasonable pricing, consistent communication, professionalism, quality equipment, and products, and no upselling. They also helped with City of Evanston permitting.

Ed C. Thom, Dmitry, and everyone involved were fantastic.

As a real estate broker, I highly recommend Excel to my clients and colleagues! Fantastic response and friendly technician. This is our 3rd time using Excel, and not our last.

We've used Excel for a number of projects and have been loyal customers to them, but our recent sump pump line project has been a nightmare. They executed the project in an extremely haphazard way with no pride shown in the work quality.

They dug 150' trench through the yard which was expected, but overfilled it with dirt so that it is at least 10-12" higher than the rest of the ground so it cannot be mowed and basically divides the yard in half. It is an embarrassing eye sore that our HOA has asked us to fix.

Additionally they left a giant sheet of plywood in the yard that we've asked them to pick up. They've even called us telling us that the plywood has been picked up, but it's still in our driveway a month later.

We have called and spoken to them no less than a half dozen times asking for the situation to be addressed and rectified. We've sent pictures via text to them.

They've assured us multiple times it is being taken care of only to never have it addressed. The customer service here is inexcusable and I don't know how else to get through.

Spend your money with a company that appreciates your business and values you as a customer. My water heater was leaking so I called Excel based on their Yelp reviews.

From the moment I interacted with Kelly and Maureen over the phone and Kurt replacing my water heater, everything went very smooth. Great people to deal with.

Kurt was very thorough in explaining everything to me. He was also very quick and efficient in his work with 20 years of experience to back him up.

Excel also had very reasonable and competitive rates. I would strongly recommend this company for any of your plumbing needs! We called on Excel twice in a 2 week period for service at our son's new but vintage home.

Overall, it was a very positive experience. The first time was for a battery backup sump pump installation before winter.

The scheduling and quote over the phone with the office staff was painless and informative. And it was a firm quote with two different options: if a new primary pump was needed or not.

The technician was friendly, clean and did a great job figuring out the convoluted mess of plumbing in the basement and was meticulous in getting things done properly. The only somewhat negative experience was that I got up for an 8am appointment and they called that morning to reschedule to that afternoon due to an overnight emergency.

Not a big deal in times of COVID when a lot of people are working from home but it delayed plans for the afternoon. The second visit was more of an emergency with a leaking toilet that needed a new wax ring.

I called the day before and they came out first thing the next morning as scheduled and on time. Work was done efficiently and the plumber was clean and friendly (again with booties and a mask).

Overall, we would call Excel again for plumbing service. I feel their prices may be slightly higher than others based on other firms I called, but the work is good and I like the fact you get a fixed quote for the work up front! None of that: "oh, we have to install this part and that was not in our estimate." Maybe you pay $30 more sometimes, but I feel in the end it gives you peace of mind as there are no hidden fees, trip charges, or you are not sitting there in your house wondering if you are getting milked while some plumber goes out to their truck for 10 minutes to get a part and you are getting charged by the hour! Unfortunately did not have the outcome I was hoping for! Called Excel and told them I had antique 1970's American Standard toilets that needed to be repaired.

Whoever I spoke to said he knew the exact toilets I was speaking of and told me they would have the parts in the truck. The repair man came told me the toilets needed new valves but did not have the parts and had no idea if they could get them.

He told me I'd be getting a quote in a few days. I decided to try to get the parts myself.

I was able to find them at a local plumbing supply house that specializes in rare parts. In the meantime I got Excels quote.

The quote they gave me for parts was 3x the amount I paid for them, plus an outrageous amount to install them. Too bad, I thought I found someone to work with me! On time, polite and great service.

would rehire again for any other plumbing jobs. A good value.

Excellent service and cost Darned Yelp wants me to write an essay. Excell plumbing is great.

Excellent service and cost Darned Yelp wants me to write an essay. Excell plumbing is great.

The sewer line rodded and it works now no more clogged The job was serviced by Ted and would be recommended for anyone looking for sewer line cleaning to contact Excel Plumbing for services Extremely unprofessional. Quote given beforehand was $250.

When the plumber showed up the quote was suddenly $550. When we declined that quote we were asked to pay the $49 show-up fee.

We also declined to pay that because they breached the deal. Furthermore the plumber showed up without a mask and didn't even take his shoes of.

Extremely unprofessional. Update: The office manager called us after an hour or so to apologize for the behavior of his colleagues.

He assured us that we would not have to pay the $49 show-up fee. To make things right he offered to honor the initial quote, but he didn't pressure us into a decision.

This was a very professional and measured response which we appreciate greatly. I asked for a quote through Yelp.

I received an immediate response and a prompt appointment for a walk-through. Unfortunately, after that, we were ghosted.

We had paid only $29 so I wasn't too worried, but it was frustrating. It took several calls and a Yelp message to get someone to call me back.

That manager was very kind and respectful, but hadn't spoken with the individual who had come out to do the walk-through, so I felt like we were starting at square one. We decided to go with a different company who had more professional continuity from start to finish.

Overall a very good experience and we plan to use Excel Plumbing for our plumbing needs going forward. Egor came out to fix our leaking backyard faucet.

He worked with us to figure out a solution to fix the faucet without having to cut a big hole in the drywall on the other side of the wall by going to the store and finding an exact match of the faucet that was leaking. It was a reasonable cost for the fix and saved us from the pain of having to fix the drywall.

Very much appreciated! Just had our water heaters go out in the home we bought last year ( water heaters were only 6 years old and one exploded)... I called excel last week and they were responsive and quickly came over..

We have a large home so we needed replacement water heaters that could handle 6 bathrooms/ two laundry rooms... They also noticed that our sump pump had been malfunctioning and gave us a quote for it...

The service was fabulous, price was slightly higher than the other quotes I got but their team was the most skilled .. Do NOT recommend! Well they came out promptly and fixed two slow moving bathroom drains, cleaned shower drain, BUT they charged $450.00 for a whole twenty minutes of work.

Drains didn't need rodding, he just changed the stopper mechanism on one that had broken and cleaned a hair ball out of another. I was thinking because Union Plumbers run about $50.00 per hour, and he spent less than five minutes in each of three drains that I'd be paying $150.00 at most.

Boy was I wrong. He hands me invoice for $450.00 and my heart almost stopped! How do people justify that? I talked to the guy for ten minutes about kitchen faucets so at the most he was in and out in a half hour or less! That's $850.00 per hour! Insane! Never again! I recently hired Tony C from Excel Plumbing and couldn't be happier with the service.

They were responsive in all aspects of the project and up front with pricing and discussed all options with me beforehand. Additionally, Tony was approachable in his customer service and efficient with the job that I needed done.

I thought pricing was very fair as well compared to other quotes I received. I highly recommend Excel and will definitely do so in the future, as well as recommend them to friends.

I contacted Excel for a quote at the end of the day Friday. My usual go-to plumber still has not gotten back to me.

Excel responded right away and in minutes I had a time scheduled for an estimate. Their communication continued through the day Saturday.

While we found a different solution and ended up canceling our appointment, based just on their responsiveness I'll contact them for site the next time o have a plumbing need. Incredibly professional and communicative.

Luigi went above and beyond to fix our problem. he was very well prepared and very knowledgeable.

We were so thankful that he didn't give up and found a solution to our problem. We are very very happy and very please with the service he provided.

We are definitely coming back to Excel in the future Excel responded promptly and remedied the clogged toilet within minutes. The bathroom was clean after their departure.

We can always rely on Excel plumbing to get the job done right and at a reasonable cost. They are very courteous about advising of timing of the technicians.

Technicians are knowledgeable and polite as well..Have used them over the years for complex jobs such as installing a new water pressure pump to toilet repairs. It's every homeowner's nightmare: the water heater decided to crap out in the middle of winter.

Great. I instantly took to Yelp and found Excel.

They responded to my inquiry within a matter of minutes, and about an hour later, arrived at my place to take a look. The guy that came was extremely professional and knowledgeable.

Being in Sales myself, I can instantly spot a hard-sell. This was not the case at all.

He gave me a few options, with pricing, and advised me of what my best options may be. Once we agreed on the course of action, he worked to get both of my existing water heaters removed, and a new 75-gallon installed, the SAME DAY! The installers that came later that day did a great job of keeping everything clean and tidy.

I couldn't have been happier. Totally satisfied with Excel Plumbing.

Their prices were fair and service was excellent. Showed up on time and were efficient at getting the job done.

Highly recommend them. Initially they were responsive and seemed to follow up.

But after they mid-diagnosed a problem with my sump line and $1,900 later they will not get back to me to discuss any solution. All this occurred during the wettest spring we've had in years.

My situation is worse before they arrived. Very responsive and professional They came and addressed the problem as we discussed My water heater went out on new year's eve and I couldn't get it relit.

I called a few plumbers and they all wanted to charge me an emergency fee of $200 to come out that day for an estimate. Excel was on-site for a FREE estimate within a few hours.

The plumber (Dan) got our pilot light relit and didn't even charge us for it, just wrote up an estimate for a new heater. This earned them a customer for life! We agreed that we wanted to replace the heater but wanted a few days to get through the new year.

Turns out, life had other plans. Two days later it went out again.

So, at 6pm on a Saturday I called Excel fully expecting to need to page someone after hours and be charged an emergency fee. To my surprise, someone picked up at the office on a weekend, and they were able to fit us in the next day (a Sunday) for no extra charge! Luigi was on time the next day and took proper COVID precautions to make myself and my family feel safe during his install.

There were some weird things with pipes that needed to be rerouted, but he took care of everything needed for the originally quoted price and was fast and efficient! Excel plumbing has earned a customer for life in me. I can't recommend them enough! My shower had very poor water pressure and I was worried about possible leaking.

The shower handle was also very old and the water mixing cartridge didn't seem to be working well anymore. Excel Plumbing was very fast to respond to my inquiry and actually read the answers I provided in regards to what I needed done.

They were very quick to send someone out (like next day) to look at the problem and give me a quote. Kurt L.

Was on time, polite, and quick to diagnose the problem. He gave me a quote for the work that needed to be done and took the time to explain the issue and how it would be fixed.

The cost for the work and parts was very reasonable and the explanation was very straightforward. Excel made sure that Kurt L.

was also the same person to come back and actually do the fixing--it wasn't a necessity for me but it was very nice and appreciated. Kurt again was on time, worked quickly and cleaned up after himself.

I couldn't even tell he had been there! Our new shower works amazing now. Thank you so much! I am definitely recommending both Excel and Kurt to everyone I know and will continue to work with them in the future.

Highly recommend this company. Prompt service, very reasonable estimate after receiving outrageous ones from another for unnecessary work! Yury was polite, a very hard worker, efficient, and made sure everything was working before he left.

I will definitely use Excel in for my future needs. Excel took care of an issue I had with my guest bathroom toilet a couple years ago.

They were so awesome and reasonable I kept their card magnetized to my fridge. Late last week my toilet started leaking again so I called them for an appointment.

Since it was not an emergency they scheduled me for today. They arrived within the window provided and the plumber was amazing.

I honestly forget his name otherwise I'd provide it so Excel could give him further kudos. I'm sure I'll be calling them again soon, not to fix this issue, but it appears they also do HVAC and I think my system is in need of a tune up! I had Excel come out to rod my kitchen sink drain..

We thought they got it the first time, but it kept backing up.. There was a 30 day warranty on the work so I had them come out again.

Alex used a different approach and cleared the obstruction. I was happy.

Then several days later, there was another invoice for the 2nd trip. I called and asked them why I was being charged twice for one job that had a 30 day warranty? They reviewed the billing and waived the 2nd charge..

I think they came through with the fair business practice and would use them again. Excel defines a repair as coming out and performing work, even if they make it worse.

Be very careful of their up selling. $550, becomes $925, becomes $1475.

Then they want you to think its a bargain when they offer to reduce to $1125. Definition of repair - fix or mend a thing suffering from damage or a fault.

1. Called Excel to fix a faucet leak.

We were told the job couldn't be scheduled yet and couldn't give a date, because they didn't have the part. I asked for part information, so I could supply the part and the part immediately magically appeared.

2. We were told there were two separate and distinct viable options to fix the leak.

After talking and verifying with repairman, we agreed to the option for $550 vs. $925.

3. Excel plumber fixed it.

It failed a couple days later. Leak even worse than before.

4. I called to verify there would be no additional charge to redo same "repair" work.

This was confirmed. No charge.

5. Another Excel plumber came out called and mumbled something about the new cartridges not being under warranty.

Couple days old. Made zero sense.

Tried to bill me despite us being told no additional charge. Now wanted $925 on top of the $550.

Furthermore, he said he left everything the same, but turned off the hot water at the main which would remove hot water from tenant. Obviously then, not everything the same.

6. Leak now worse than when issue started and out $550.

7. I called the office.

Rep said give me 20 minutes and I'll call you back. That was the last I heard until I called back.

8. Now Excel explains the $550 "repair" work as exploratory.

9. Excel answer regarding the false statements - "There just dispatchers".

10. Paid an additional Excel visit/estimate charge to repair a back flow valve.

Took the money, never provided the estimate. EDIT FOR BUSINESS RESPONSE: IF YOU HAD TOLD ME BEFORE HAND YOU DIDN'T KNOW THE SOURCE OF THE LEAK, I WOULD HAVE MADE A DIFFERENT DECISION.

I had to Anthony C came out to my home and was very professional the entire time. He was very knowledgeable about what he was doing and he took care of exactly what I needed to in a timely manner and I was very pleased with the work that he completed at my home! This guy knows how to lay pipe! I'm sure once these guys come out I bet they do good work.

My frustration is that I just bought a house that's having some plumbing issues. Called Excel and they sent a guy out.

Think his name was Ronnie. Super nice guy, was giving me tips and tricks since I'm a first time home buyer.

But after spending about an hour looking at my pipes he stated he wasn't able to give me an estimate and he would need to talk to his boss.. that was Wednesday and it's Saturday now.

I called after 24 hours asking about it but the guy I talked to said he would give me a phone call when he got back to the office... still waiting for that call.

Called again and talked to someone who said he would have Ronnie call me back.. and still waiting for that phone call.

Again, I'm sure these guys do a great job when you finally are able to get that estimate. But I feel like I'm begging these guys to take my money lol.

Called another plumber. Told me it would be a couple thousand to fix and he could do it in a day.

Anyways, someone dropped the ball so not sure what happened.. The people at Excel put the customer first.

I had questions answered and the process was very comfortable. This company is about taking care of your need not about billing what ever they can.

I have co risen e in their honesty and integrity. I bought a home and needed some Galvanized pipe changed threw my whole house I was getting quotes through multiple companies and when I called hydro genie plumber came and walked me throughout instead of over the phone And did An awesome job thanks again HYDRO GENIE!!!!!!! Are you looking for a professional plumber to take care of pipes installation all over your house? Probably you want someone to install the new heater you got on amazon.

Excel Plumbing will work every bid you want them to do. Even cleaning your drainage system, Excel Plumbing will do that in just a couple of minutes.

The company has a fast customer service available that will cater to your needs. No matter how big or small your problem is, they will be obliged to offer their services with negotiable payment.

They accept credit card payments. They visit you in person to check any issues and will be back to fix them later.

Communication is everything for this plumbing company. They pay extensive attention to every detail to ensure that their client has 100% satisfaction.

They have 24 hours emergency service ready to respond to any problem you have with no extra fees. Moreover, for the past few decades, the company was trusted by hundreds of customers around the city.

Their reputation was proven the worth of acknowledgment and recommended to be repaired with a professional touch. I want personally to thank Lynden for his hard work and professionalism! He is very knowledgeable and helpful in explaining the plumbing system and did an excellent job in repairing my sink problem in a very timely manner! Will definitely refer this company to anyone who have a plumbing issue.

Honest plumbers they helped out with several issues. No problems since.

Always come back if needed when the job is right. Quick communication.

Everything you need from plumbers. Could be cheaper but it is what it is.

Our AC unit stopped blowing out cold air. They came out promptly but ultimately didn't fix it.

For almost $400 they sprayed the furnace with a power washer, removed the filter and added some refrigerant. But it didn't actually fix the problem.

We called another company today who came out cleaned the unit, checked for leaks, ran tests and fixed it. Also as a courtesy is coming again tomorrow to check in and make sure it's all good.

It really sucks to spend that much money on a repair job and have to bring someone else in to fix it just days later. My management company called Excel out to deal with a clogged soil pipe.

They came out at the end of the day which I thought was great as having an unusable toilet is difficult. I gave them my contact info and helped them get things figured out.

When I left they were dealing with the unit owner whose toilet was affected. When I came back the next morning there was a literal piece of excrement left on top of the floor drain in the area of the basement where they accessed the clean out.

At first I thought it might have backed up after they left but it was too large a piece to have come through the floor drain. Which means they cleaned it out of the stack and left it there! I was horrified and called the management company who called Excel who apparently couldn't send someone so the paid for our regular cleaning guy to come in and disinfect the area.

I will never let anyone from Excel set foot on the property again. Excel Plumbing exceeded my expectations! The communication on both days from start to finish was great! The person who took the call, gave us an appointment quickly, was very friendly, and said that the service fees were waived at this time.

I mentioned that I wanted someone who would be willing to explain everything, and he made sure that he sent Ronnie. I received text messages when our service person (Ronnie) was on the way.

He wore a mask due to the Corona virus. He was very friendly to us and our dog liked him too! Sometimes, service people don't want to explain what they are doing, or in terms that a lay person would understand, but he was great.

In addition, he spoke with me respectfully, where some service people, don't speak with women the same way as they would a man. As stated above, the fees were waived at the time of our initial appointment, for a free inspection of: - leaks / or potential leaks in the kitchen, bathroom (he checked our other 2 bathrooms just in case).

In addition, he checked our faucets outside in our back yard and in the garage (which were both leaking). It turned out that only 2 things needed to be fixed, and he tightened a few things that were easy fixes (no extra charge).

He needed to come back the next day to install a new faucet. He said that their prices were pretty equivalent to the stores.

I checked into pricing at home depot, but it was just a bit more expensive, and not worth us running out, especially during the Covid outbreak). He recommended a company that takes care of mold and mildew to do a free inspection, since I mentioned that under the kitchen sink smelled musty and I wasn't sure how long we had the leak.

He also put in a part that I purchased for my toilet, that I was planning on doing, which took him a few minutes. I would highly recommend Excel Plumbing, especially Ronnie! One of the better repair services we've used.

Did great work to replace our sewer line. Great, neat excavation.

On time, professional, neat, caring, not disruptive at all. Excellent work, I'll certainly use Excel again! Update: When the company originally sent plumbers out to do the work at our house, the office staff was very rude and told us that work that was originally verbally agreed upon would never be done by this company.

After many back and forths with what I assume was management, they sent another crew out and completed the job satisfactorily. I have edited my rating from 1 to 3 stars.

We want to have some updates on the showerhead and bathtub showerhead but have no idea how to do it, so we schedule a price estimate with Excel Plumbing. Obrian came and evaluated the work.

We're impressed by his professional advice, patience and kind consideration. Although we decided to do it by ourselves given the evaluation, we will definitely consider Excel Plumbing next time we need service.

Thank you! Fantastic. I am extremely picky with my house and I want things done perfect.

Excel sent Dennis over to go over all the work I am planning to do over the next 6 months and patiently explained everything (the issues, the process, the equipment). He emailed me an estimate shortly afterwards (including part numbers) and was really good at email communication back and forth.

For the first stage of my installs Mario came out and did a fantastic job. If I could name the single best thing he did it would be the fact that I was confident he knew exactly what he was doing and had more than enough experience to see the hidden issues in his work.

I am looking forward to the next round of work with Excel for my garage! We selected this plumbing service because of their reviews and they did not disappoint! Bryan was outstanding-professional and diligent. We have a new go to and would highly recommend! May have good reviews and professional kind timely mannered technicians and admins but PRICE TO PAY.

No negotiating price first of all. It is what it is.

I needed hot and cold switched in two of shower valves so was quoted $350 at the visit. $29 fee for them to come out and tell me was waived.

But they weren't able to do it so to open up one of the units was $125 and tell me they can't do it unless they break wall and tiles with a quote of $1890. (This doesn't include me finding a bath renovation contractor to redo the tile work).

I think it's quite a rip off for them to spend 5 mins & charge $29 after a quick visual check or $125 for a 30 min check if they open anything up! Still no guarantee it can fixed and gave me another quote. Forget it.

PRICEY FOLKS just made $125 from me and I still have hot and cold water valves not switched. --update 8/20/2019 - Maureen at this company is super nice and understanding.

She called me a few days later to find out what happened and asked if she could refund the amount charged. Also offered to send a senior plumber at no charge to see if my problem is fixable.

I do appreciate their customer service. We called Excel Plumbing when we had a sewer smell in our basement.

Ronnie came out and figured out right away what our issue was. He suggested installing a cleanout in our front yard to access the sewer line.

We took his advice and after the cleanout was installed, he hydro blasted the sewer pipes, to eliminate any roots/clogs. I highly recommend Excel plumbing.

Ronnie was extremely informative and explained everything to us throughout the entire process. Folks were good.

Perhaps a bit more expensive but you get what you pay for, I suppose. I can't say enough good things about these folks.

They were very communicative and beyond fair. I requested some Yelp quotes for a leaking sink and they responded the fastest with the most useful information.

I told them I had houseguests coming the next day and they worked really hard and rearranged their plumber assignments to be conducive to that timetable. The plumber who came out was kind and professional.

He gave me a lot of information about my pipes that was extremely useful so I could do some of my own research. He was patient while I checked out a few things and ultimately we decided to wait til summer to do the bulk of the work that needs to be done.

He patched me up til then and made me feel no pressure to commit to them for the bigger project... Which means I'M DEFINITELY using them this summer when I need to replace pipes.

Grateful through and through. Not sure why they say they're 24 hours when they don't answer early morning emergency calls.

Very disappointed.'''.Read less