Jay’s Heating, Air & Plumbing

This contractor receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Pricing is the most damaging factor (18/100), with 13 reviews documenting aggressive upselling, bait-and-switch tactics, quotes 2-3x higher than competitors, and hidden fees. Professionalism scores only 42/100 despite some courteous technicians, because multiple reviews descr... Read more

This contractor receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Pricing is the most damaging factor (18/100), with 13 reviews documenting aggressive upselling, bait-and-switch tactics, quotes 2-3x higher than competitors, and hidden fees. Professionalism scores only 42/100 despite some courteous technicians, because multiple reviews describe pushy sales tactics, disrespect, misleading statements, and poor responsiveness to complaints. Project completion (35/100) is undermined by misdiagnosis, incomplete work, and failure to honor commitments. Experience (38/100) reflects inconsistent technical knowledge, with several reviews documenting incorrect repairs that required costly corrections by competitors. The pattern is clear: pleasant initial interactions mask systemic problems in sales integrity, pricing transparency, and technical competence. Read less