Parlier Plumbing and Service

The reviews indicate that Parlier Plumbing has strengths in timely response and professional conduct. Several customers highlighted the prompt arrival of technicians, with some stating that they appreciated the effort taken to accommodate emergency calls. Positive remarks included effective problem-solving abilities and clear communication from the team members, which contributed to a great overal... Read more

The reviews indicate that Parlier Plumbing has strengths in timely response and professional conduct. Several customers highlighted the prompt arrival of technicians, with some stating that they appreciated the effort taken to accommodate emergency calls. Positive remarks included effective problem-solving abilities and clear communication from the team members, which contributed to a great overall experience. Specifically, customers commended various employees by name for their friendly demeanor and efficiency in resolving plumbing issues. However, counterbalancing this positive feedback are serious complaints regarding quality and accountability of service. Some customers encountered major issues such as faulty installations which led to further expenses. A pattern emerged where the response to mistakes or poor installations was perceived as inadequate, with calls for responsibility not being met satisfactorily. The reliance on subcontractors, as mentioned in a few reviews, raised concerns about consistency in the quality of work delivered, emphasizing a need for better oversight and quality control from Parlier Plumbing. Furthermore, there was an indication of mixed follow-up experiences, where some customers felt neglected post-service, especially regarding disputes over charges or confirming repairs. The overall sentiment suggests that while many individuals were satisfied with the initial service, the longevity of the quality of that service has led to dissatisfaction for others, particularly on significant plumbing projects. In conclusion, while Parlier Plumbing has showcased exemplary customer service and response times, the reviews also reveal critical areas for improvement, especially in craftsmanship, accountability for work performed, and consistent communication following service calls. Read less