Milam Plumbing

The reviews for Milam Plumbing reveal a clear divide in customer satisfaction. Many reviewers commend the technicians for their professionalism and effectiveness, particularly mentioning individuals like Tyler, Andrew, Cory, and Stephen for their friendly service and successful problem-solving capabilities. Customers frequently noted the company's prompt response times and willingness to rectify i... Read more

The reviews for Milam Plumbing reveal a clear divide in customer satisfaction. Many reviewers commend the technicians for their professionalism and effectiveness, particularly mentioning individuals like Tyler, Andrew, Cory, and Stephen for their friendly service and successful problem-solving capabilities. Customers frequently noted the company's prompt response times and willingness to rectify issues, especially during emergencies, which contributed positively to their overall impression. However, on the contrary, several reviews reflected deep dissatisfaction, primarily stemming from plumbing installation errors, particularly with shower pans. Customers expressed frustration with repeated service calls due to unresolved issues, inadequate acknowledgment of mistakes, and the poor handling of warranty situations. Specific comments criticized the staff's lack of knowledge, which led to improper installations and ongoing problems, leaving some customers without basic functionalities for extended periods. The contrasting sentiments suggest that while Milam Plumbing has the potential to deliver exceptional service and create loyal customers, systemic issues related to quality control and technician training need addressing. The presence of both positive and negative reviews highlights an opportunity for the company to strengthen its operations, ensuring consistency in service quality and addressing failures proactively to improve overall customer satisfaction. Read less