Michael & Son Services Wilmington

The feedback for Michael & Son Services Wilmington reflects a mixed sentiment, with many positive experiences overshadowed by complaints about service consistency, pricing transparency, and communication issues. Customers frequently praise the professionalism and expertise of individual technicians, especially Andrew, Mark, and Sal, while expressing frustration over the company's pricing strategie... Read more

The feedback for Michael & Son Services Wilmington reflects a mixed sentiment, with many positive experiences overshadowed by complaints about service consistency, pricing transparency, and communication issues. Customers frequently praise the professionalism and expertise of individual technicians, especially Andrew, Mark, and Sal, while expressing frustration over the company's pricing strategies and responsiveness. The dissatisfaction centers around high estimates, perceived upselling tactics, and inadequate follow-ups, particularly in emergency situations. Although some customers report satisfactory resolutions to their issues, the overall impression indicates considerable room for improvement in customer service and operational efficiency. In-depth Sentiment Analysis: The reviews for Michael & Son Services Wilmington reveal a complex landscape of customer experiences. Many users commend the thoroughness and professionalism of specific technicians, highlighting individuals like Andrew and Mark as standout performers who provide quality service while being polite and informative. Customers appreciate the timely responses in emergencies, emphasizing the quick arrival of technicians and the effectiveness of repairs made. Conversely, complaints emerge predominantly regarding the pricing structure and follow-up processes. Several customers express discontent with what they perceive as inflated service fees, particularly concerning diagnostic tests and labor costs for straightforward tasks. Instances where technicians arrived late or failed to show up, despite customer availability, contribute to a growing concern regarding reliability and scheduling practices. Communication issues are another significant recurring theme, with several customers reporting inadequate follow-up after service appointments or difficulties in reaching customer service representatives. There are multiple accounts of professionals not listening to customer concerns or failing to follow through on promised actions, leading to frustration and a lack of trust in the company. Some customers have indicated improvement and satisfactory resolutions when issues were escalated, pointing toward potentially good customer service when appropriately engaged. However, this is inconsistent, reflected by reviews where issues were not addressed, and customers left feeling dismissed or unattended. In summary, while Michael & Son Services has the potential to provide exceptional service through skilled technicians, their operational practices, pricing transparency, and customer communication need significant improvement to enhance overall customer satisfaction. Read less