East Atlantic Plumbing

The reviews for East Atlantic Plumbing reflect a strong, overall positive sentiment, with notable recurring themes that highlight the company's strengths. Customers consistently commend the company for its rapid response time to emergencies. Many reviews explicitly mention that plumbers arrived quickly after a call, showcasing the company's commitment to urgent service needs. The detailed descript... Read more

The reviews for East Atlantic Plumbing reflect a strong, overall positive sentiment, with notable recurring themes that highlight the company's strengths. Customers consistently commend the company for its rapid response time to emergencies. Many reviews explicitly mention that plumbers arrived quickly after a call, showcasing the company's commitment to urgent service needs. The detailed descriptions of various plumbing issues being resolved efficiently further reinforce this impression. Customer service, particularly from Fran, the owner, received high praise across nearly all reviews. Reviewers noted his respectfulness, helpfulness, and genuine willingness to assist, even without immediate financial compensation. Reviews mention Fran's proactive approach in advising customers on how to address minor issues themselves, which illustrates an admirable level of integrity and a customer-first focus. This kind of assistance has reportedly fostered lasting relationships with clients, contributing to a sense of loyalty and trust. The transparency in pricing was also highlighted positively, though some customers advised ensuring a firm price is confirmed before service begins to avoid surprises, particularly for emergency calls. While most feedback surrounding costs was favorable, highlighting the value for money, the isolated review regarding delayed service ultimately results in a cautionary note regarding communication on scheduling. The specialized expertise of the team, mainly using advanced tools such as camera equipment for inspections, received accolades as they were able to identify and resolve complex plumbing issues effectively. The reviews demonstrate customers' appreciation for being kept informed throughout the repair process, which added to a positive service experience. Conversely, one significant negative review discussed a lack of follow-up communication and service delay during a critical time, resulting in frustration for a customer facing an urgent situation. This glaring outlier underscores the importance of consistent communication with clients, particularly in emergency services, where promptness is essential. In summary, East Atlantic Plumbing is characterized by responsiveness, professionalism, customer-centric service, and a high degree of integrity, despite a singular incident of negative feedback that serves as a reminder of the need for continuous improvement in customer communication and service fulfillment timelines. Read less