Benjamin Franklin Plumbing of Wilmington NC

Recent reviews indicate a diverging experience for customers of Benjamin Franklin Plumbing. On the positive side, some customers commend the professionalism, friendliness, and thoroughness of technicians. Their ability to communicate options and provide timely repairs has satisfied many, leading to customers expressing intentions to return for future services and recommending the company to others... Read more

Recent reviews indicate a diverging experience for customers of Benjamin Franklin Plumbing. On the positive side, some customers commend the professionalism, friendliness, and thoroughness of technicians. Their ability to communicate options and provide timely repairs has satisfied many, leading to customers expressing intentions to return for future services and recommending the company to others. Reviewers often mention a specific technician, such as Martin or Austin, highlighting their efficiency and clear communication regarding plumbing issues. However, a significant number of negative reviews draw attention to troubling practices associated with the company's pricing and customer service. Several reviewers reported encountering unexpected charges, particularly for estimates that did not translate into a credit for subsequent repairs. Many also express disappointment regarding the company Read less