B & J Plumbing, Heating & Air Conditioning

The reviews reveal several recurrent themes regarding B & J Plumbing, Heating & Air Conditioning's services.Upselling and Pricing Concerns: Multiple reviewers expressed frustration over high quotes and perceived attempts at upselling unnecessary services. For example, one customer mentioned a substantial quote for a new water heater system while only requiring minor repairs, which led them to seek... Read more

The reviews reveal several recurrent themes regarding B & J Plumbing, Heating & Air Conditioning's services.Upselling and Pricing Concerns: Multiple reviewers expressed frustration over high quotes and perceived attempts at upselling unnecessary services. For example, one customer mentioned a substantial quote for a new water heater system while only requiring minor repairs, which led them to seek out another contractor for a much lower price. This theme of experiencing aggressive sales tactics has left many customers feeling distrustful and wary of future engagements with the company.Quality of Service: Customers consistently report issues with the accuracy and reliability of service provided. A notable example included a review describing a technician's failure to correctly diagnose a cooling issue, leading to wasted refrigerant and ongoing problems. Another customer mentioned being charged for estimates without any resolutions, culminating in dissatisfaction regarding the overall service experience.Mixed Experiences with Staff: While some reviews highlighted positive interactions with customer service representatives and technicians, many others pointed out a lack of technical knowledge or follow-through during service calls. Instances of inadequate job completion, such as failing to reconnect important components like a circuit breaker, led to return visits that could have been avoided with greater attention to detail.Rapid Response and Professionalism: On a positive note, a few customers appreciated the company's quick response times and friendly demeanor of staff members. However, even these positive aspects are frequently couched within greater complaints regarding value for money and quality of work done.Competitive Pricing from Alternatives: Several reviewers noted that after seeking out quotes from other companies, they found better prices and service, comparatively demonstrating that B & J's rates are viewed as disproportionately high relative to the quality received. In conclusion, while there are isolated positive reviews praising responsiveness and professionalism, the overwhelming sentiment suggests that potential customers may want to proceed with caution due to concerns about pricing, transparency, and service quality. The reputation of B & J Plumbing, Heating & Air Conditioning has been notably impacted by the negative experiences shared by a substantial number of clients. Read less