Your Service Pro of NC

Analyzing the recent reviews reveals several recurring themes that delineate customer experiences with Your Service Pro of NC.Poor Communication and Accountability: Many reviews emphasize a consistent failure in communication, with customers reporting that calls and emails often went unanswered. This lack of responsiveness contributed to feelings of frustration and betrayal, particularly for those... Read more

Analyzing the recent reviews reveals several recurring themes that delineate customer experiences with Your Service Pro of NC.Poor Communication and Accountability: Many reviews emphasize a consistent failure in communication, with customers reporting that calls and emails often went unanswered. This lack of responsiveness contributed to feelings of frustration and betrayal, particularly for those who had already paid for services. Customers felt abandoned and were often left without any explanation or follow-up regarding their service requests.Missed Appointments and Unreliability: Numerous reviewers mentioned repeated cancellations of scheduled appointments, which not only wasted their time but also prolonged the completion of necessary services. Customers were left waiting for contractors who never showed up, and the delays often extended for weeks, if not months. Such experiences led to an erosion of trust in the company's ability to deliver on their promises.Substandard Work and Safety Issues: Several reviews raised alarms about the quality of work performed, particularly with a severe incident involving the incorrect installation of a gas valve that led to a gas leak. This not only caused significant inconvenience but posed serious safety risks, intensifying anger towards the company. The complaints noted that some jobs were not completed to a satisfactory level or failed inspections entirely, resulting in further costs to rectify these mistakes.Disrespectful Customer Service: Several customers described interactions with the owner as dismissive and rude. This behavior was noted to worsen the situation, making customers feel belittled and further alienated from seeking assistance. Negative sentiments regarding customer service were prevalent, pointing to a culture of neglect for customer concerns and a lack of professionalism.Contrast with One Positive Experience: Amidst the barrage of negative reviews, one customer did share a positive experience regarding a water heater service, describing it as top-notch. However, this singular positive remark is overshadowed by the overwhelming volume of negative feedback, indicating that it may not represent a consistent level of service across the company. In summary, the collective feedback for Your Service Pro of NC portrays a company struggling with professionalism, accountability, and customer care. The significant dissatisfaction depicted in the reviews suggests potential customers may wish to explore other options for their service needs. Read less