Yellow Dot Heating & Air Conditioning

Service Quality Issues: Many customers reported unsatisfactory service experiences, including technicians not showing up for scheduled appointments or arriving late without prior notification. Instances of missed calls and lost service requests were also highlighted, indicating a potential breakdown in communication within the company.Pricing Concerns: There is a consistent theme among reviews reg... Read more

Service Quality Issues: Many customers reported unsatisfactory service experiences, including technicians not showing up for scheduled appointments or arriving late without prior notification. Instances of missed calls and lost service requests were also highlighted, indicating a potential breakdown in communication within the company.Pricing Concerns: There is a consistent theme among reviews regarding perceived overcharging for services and repairs. Customers often felt that diagnostic fees and service charges were disproportionately high relative to the actual work performed. Specific mention was made of technicians quoting exorbitant prices for common repairs that competitors could handle at significantly lower costs.Warranty and Honesty Issues: Numerous customers expressed a lack of transparency regarding warranties, diagnostics, and repairs. Complaints included technicians stating that certain repairs would be covered under warranty but later requiring payment, coupled with accusations of upselling unnecessary services or parts. This has led to a sentiment of distrust among customers.Mixed Experiences with Technicians: While some customers praised individual technicians for their expertise and professionalism, stating they did a good job and were courteous, these positive experiences were often in stark contrast to the overall customer service experience. This inconsistency highlights a potential flaw in company-wide training or management.Customer Service Deterioration: Long-time customers reported a decline in the company Read less