Ted

Across the reviews, a few recurring themes emerge. Positive feedback centers on the professionalism and friendliness of certain technicians, with specific names mentioned for exemplary service. Customers have appreciated timely communication and detailed estimates during installations, which contribute positively to their overall experience. The cleanliness of work after completion and follow-up e... Read more

Across the reviews, a few recurring themes emerge. Positive feedback centers on the professionalism and friendliness of certain technicians, with specific names mentioned for exemplary service. Customers have appreciated timely communication and detailed estimates during installations, which contribute positively to their overall experience. The cleanliness of work after completion and follow-up engagement, especially through the Ted's Club membership, also garnered accolades. However, contrasting these positive sentiments are frustrations related to poor time management, particularly with delayed appointments and last-minute cancellations. Many reviewers voiced concerns over the lack of transparency in pricing, suggesting that the company often charges excessively for services without clear explanations or itemized billing, resulting in feelings of being misled. An inspection that promised to be free turned out to be billed at $150, and several customers indicated that quotes for repairs were significantly higher than those given by other service providers. Additionally, the company appears to struggle with maintaining customer loyalty, as indicated by reports of customers being dropped or having contracts canceled due to seeking service elsewhere. These customer accounts point to a perceived aggressive approach to upselling, raising doubts on the integrity of their pricing and service recommendations. In summary, while Ted's HVAC does have a solid base of satisfied customers who highlight efficient service and knowledgeable staff, the negative accounts of customer service issues, pricing transparency, and time management significantly detract from the overall company sentiment. Read less