TCR Rooter & Plumbing

The reviews convey a clear frustration primarily centered around the company's pricing practices and customer service. Customers report feeling blindsided by high costs, specifically mentioning that they were not provided with a breakdown of the expenses prior to the completion of the work. This opaque billing approach fosters a sense of distrust, as clients feel that they are potentially being ov... Read more

The reviews convey a clear frustration primarily centered around the company's pricing practices and customer service. Customers report feeling blindsided by high costs, specifically mentioning that they were not provided with a breakdown of the expenses prior to the completion of the work. This opaque billing approach fosters a sense of distrust, as clients feel that they are potentially being overcharged without proper justification for the fees associated with services rendered. Another recurring issue is related to communication, specifically the inadequacy of the customer support system. Reviewers noted that the company made errors in contact information, which led to further complications in payment processing. Additionally, the perception of aggressive or unprofessional behavior from staff members, particularly in follow-up communications, heightened the negative experience. Overall, specific complaints cite TCR Rooter & Plumbing as being significantly more expensive than competitors while lacking both transparency and professionalism in their dealings. The overall tone of the reviews suggests that former customers would strongly advise others to seek alternative plumbing services. Read less