New Light Electrical & Plumbing

The reviews present a dichotomy in customer satisfaction and experience with New Light Electrical & Plumbing. Positive feedback often centers on:Response Time and Reliability: Many customers appreciated the quick response times, especially in emergency situations, with technicians arriving as soon as possible and completing tasks timely. Positive mentions of technicians like Colm and Joe highlight... Read more

The reviews present a dichotomy in customer satisfaction and experience with New Light Electrical & Plumbing. Positive feedback often centers on:Response Time and Reliability: Many customers appreciated the quick response times, especially in emergency situations, with technicians arriving as soon as possible and completing tasks timely. Positive mentions of technicians like Colm and Joe highlight their willingness to provide options and thorough service.Honesty and Transparency: Certain technicians garnered praise for their honesty, as seen in cases where they identified simple fixes and offered solutions without charging extra. Customers valued technicians who prioritized the customers' needs over upselling unnecessary services.Professionalism: A subset of reviews emphasizes clean, professional service with technicians who display a good work ethic. There are indications of loyalty from repeat customers who commend the consistent quality when utilizing their services for various issues. Conversely, the negative aspects highlight:Inconsistent Quality of Service: Several reviews point to a lack of consistency in the skills and professionalism among the technicians. Some customers expressed frustration, noting instances of incorrect diagnoses, poor workmanship, and lack of follow-through on promises, like callbacks.High Prices and Perceived Deception: Complaints about pricing structure reveal feelings of being overcharged, particularly for parts and service hours. Customers expressed a perception that the company prioritized profit over customer care, contributing to a sense of distrust.Poor Customer Service: Many negative reviews mentioned inadequate customer service, notably poor communication and follow-up after the job is completed. Customers reported unreturned calls and unfulfilled promises of revisits to address ongoing issues.Specific Incidents of Discrimination or Carelessness: Some reviews pointed out issues with technician behavior, including inappropriate comments and carelessness that led to further problems. This indicates a need for better training and oversight of staff. In summary, while New Light Electrical & Plumbing has a solid base of satisfied customers who appreciate timely service and honesty, the recurring complaints regarding inconsistency, pricing, and customer service issues reflect a larger need for improvement in operations and quality control. Addressing these recurring issues may help the company maintain and enhance its reputation moving forward. Read less