NC Plumbing Pros

The reviews reveal a stark contrast in customer experiences. On one hand, a satisfied customer highlighted an employee, Jeremy, who demonstrated exceptional professionalism and care, going above and beyond the typical expectations by ensuring the workspace was left tidy. This positive feedback suggests that there are capable and caring individuals within the company, which can significantly enhanc... Read more

The reviews reveal a stark contrast in customer experiences. On one hand, a satisfied customer highlighted an employee, Jeremy, who demonstrated exceptional professionalism and care, going above and beyond the typical expectations by ensuring the workspace was left tidy. This positive feedback suggests that there are capable and caring individuals within the company, which can significantly enhance customer satisfaction on an individual level. However, the predominant sentiment reflected in the other reviews is decidedly negative. There are multiple complaints about the quality of customer service, labeling it as "the worst" and accusing the company of being untrustworthy and rude. Customers reported feeling misled by incorrect diagnoses of plumbing issues, with one reviewer indicating that NC Plumbing Pros suggested unnecessary high-cost repairs amounting to nearly $3,000, which was proven to be an overestimation upon seeking a second opinion from another service. This pattern of misdiagnosis and inflated pricing has contributed heavily to a loss of trust among customers. Additionally, several reviews criticized the company's pricing strategies, asserting that quotes provided were unreasonably high and that the process felt deceptive, leading one customer to feel "trapped." There was a frustration expressed over charges for dispatch fees, especially when customers felt they could handle their issues without assistance from the company. In summary, while individual staff members may have the potential to provide excellent service, systemic issues regarding customer service and reliability seem to undermine the overall customer experience at NC Plumbing Pros. The company needs to address these critical concerns to restore trust and improve its standing in the competitive plumbing market. Read less