Mr. Rooter Plumbing of Raleigh

The reviews indicate a troubling pattern of customer service issues at Mr. Rooter Plumbing of Raleigh. A significant number of customers express dissatisfaction with the company's pricing structure, labeling it as excessively high. Instances of overcharges are frequently mentioned, with some customers reporting bills significantly higher than anticipated for straightforward repairs. Complaints spe... Read more

The reviews indicate a troubling pattern of customer service issues at Mr. Rooter Plumbing of Raleigh. A significant number of customers express dissatisfaction with the company's pricing structure, labeling it as excessively high. Instances of overcharges are frequently mentioned, with some customers reporting bills significantly higher than anticipated for straightforward repairs. Complaints specifically highlight the feeling of being taken advantage of, with many stating that smaller repairs were presented as larger issues necessitating expensive solutions. For example, one reviewer described being quoted over $500 for a relatively simple repair, indicating a lack of trust in the pricing practices of the company. Several reviews outline distressing experiences with appointment scheduling, where customers experienced last-minute cancellations or confusion over appointments that led to wasted time and additional stress. Customers reported that the company failed to honor scheduled times, sometimes resulting in delays in getting urgent plumbing issues addressed. Positive feedback does exist, particularly regarding individual technicians who exhibited professionalism, speed, and helpfulness. Customers such as Dale T. and Tiffani M. praised specific team members for their thoroughness and customer service. On the operational side, several reviews indicated that while some jobs were completed well, the follow-up service or warranty support fell short. Instances where customers were left without responses for follow-up issues further exacerbated frustrations. Discrepancies between promised services and actual work were noted, with some reviewers stating that technicians did not carry out promised tasks or mismanaged repairs, leading to additional damage or problems. In conclusion, while Mr. Rooter Plumbing in Raleigh has some commendable technicians and prompt service in certain cases, the overarching sentiment reveals major concerns over price transparency, reliability in appointment management, and service quality, particularly regarding warranty honors and follow-ups. Many customers suggest seeking alternatives, citing experiences of better service and pricing with other local plumbing companies. Read less