Michael & Son Services Raleigh

Positive Technician Experiences: The majority of positive feedback centers around the technicians, with many reviews highlighting their professionalism, knowledge, and respectful treatment of the clients' homes. Technicians like Yousef, Miguel, and Edward received specific mentions for their efficiency and ability to explain the work done clearly.Responsive Service: Customers frequently pointed ou... Read more

Positive Technician Experiences: The majority of positive feedback centers around the technicians, with many reviews highlighting their professionalism, knowledge, and respectful treatment of the clients' homes. Technicians like Yousef, Miguel, and Edward received specific mentions for their efficiency and ability to explain the work done clearly.Responsive Service: Customers frequently pointed out the quick response times of the company, particularly during emergency situations, such as broken HVAC systems or water heaters. Many expressed appreciation for same-day service, especially during extreme weather conditions.Quality of Work: Various reviews mentioned that the work performed was satisfactory, with clients expressing satisfaction with the outcomes of repairs and installations. The installation teams were noted for being careful and diligent, ensuring that homes remained clean throughout the process.Concerns Over Pricing: A recurring theme in negative reviews was the high cost of services provided. Several clients felt they were charged excessively compared to competitors, with some stating that they received significantly lower quotes from other service providers for similar work.Upselling Tactics: Negative sentiments were also associated with perceived upselling practices, where customers felt pressured into purchasing additional services or parts that they did not require. This issue led some customers to express a lack of trust and dissatisfaction with the company.Inconsistent Customer Service: A notable number of reviews highlighted poor experiences with customer service, including communication lapses and unhelpful responses from office staff. Instances where service customers felt ignored or dismissed were common.Mixed Feedback on Follow-Up: While many customers expressed delight with their immediate service, follow-up support and warranty outcomes often left clients feeling frustrated, particularly when issues reoccurred shortly after service.Variability in Customer Experiences: Some reviews pointed out that while certain technicians were outstanding, others were less remarkable, indicating variability in service quality that may impact overall perceptions of the company. In conclusion, while Michael & Son Services Raleigh excels in delivering professional and responsive service through knowledgeable technicians, they face challenges regarding pricing transparency and customer service experiences that could benefit from improvement. Read less