Legacy Plumbing Company

The majority of reviews for Legacy Plumbing Company reflect a strong positive sentiment, with customers expressing satisfaction across various dimensions of service. Many reviews commend the company for the professionalism and courteous demeanor of its employees, with specific praise for technicians like Shaun and Will, who were noted for their knowledge, efficiency, and friendliness during repair... Read more

The majority of reviews for Legacy Plumbing Company reflect a strong positive sentiment, with customers expressing satisfaction across various dimensions of service. Many reviews commend the company for the professionalism and courteous demeanor of its employees, with specific praise for technicians like Shaun and Will, who were noted for their knowledge, efficiency, and friendliness during repairs. Several customers reported quick response times, often appreciating the timely scheduling of appointments, even during after-hours inquiries. The clarity in pricing was another common highlight, as multiple reviewers felt reassured about the cost structure and found the service charges to be fair and economical compared to competitors. Many reviews emphasized a sense of trustworthiness, with customers feeling they received honest assessments and fair pricing without unnecessary pressure or upselling. However, there were some negative experiences mentioned, primarily concerning initial phone interactions where customers felt dismissed or underexplained regarding service offerings. This aspect points to a potential area for improvement in customer service training to ensure that all potential clients feel valued from the first point of contact. Overall, the positive trends in customer feedback strongly outweigh the negatives, showcasing Legacy Plumbing Company as a reliable and considerate option for plumbing services, with a notable commitment to customer satisfaction and quality service delivery. Read less