Axis Plumbing

The reviews shared indicate a range of experiences with Axis Plumbing, where some customers have had satisfactory and timely service, while others express severe dissatisfaction related to technical failures and poor company response. Key positive sentiments include:Efficiency and Professionalism: Several customers praised the quick scheduling of appointments, often within 48 hours, and the polite... Read more

The reviews shared indicate a range of experiences with Axis Plumbing, where some customers have had satisfactory and timely service, while others express severe dissatisfaction related to technical failures and poor company response. Key positive sentiments include:Efficiency and Professionalism: Several customers praised the quick scheduling of appointments, often within 48 hours, and the politeness of staff like Diane during the initial contact. Positive remarks often highlighted technicians like Kevin and Zach as skilled performers who resolved issues efficiently.Quality of Work: Customers noted that when work was executed correctly, it was done well. They expressed appreciation for the thoroughness of technician work, often stating that they left their spaces clean post-repair. On the other hand, significant negative sentiments include:Customer Service Issues: Many reviews indicated that the customer service experience was lacking, particularly when customers sought assistance after problems arose. Reports of rudeness, unresponsiveness, and dismissive behavior from management, especially with owner Tom being pointed out, contributed to a highly negative view of the company's overall approach to customer care.Technical Failures and Property Damage: A major point of contention involved incidents where technicians inadvertently caused damage, such as breaking fixtures during repairs. Customers expressed frustration over the company Read less