Legacy Plumbing & Drain Cleaning

Upon analyzing the reviews, several key themes emerge:Responsiveness and Professionalism: A significant number of customers commend Legacy Plumbing for its quick response time, especially during emergencies. Matthew receives repeated praise for his communication skills and professionalism, whether he is taking initial calls or dispatching service technicians.Quality of Work: Many reviewers express... Read more

Upon analyzing the reviews, several key themes emerge:Responsiveness and Professionalism: A significant number of customers commend Legacy Plumbing for its quick response time, especially during emergencies. Matthew receives repeated praise for his communication skills and professionalism, whether he is taking initial calls or dispatching service technicians.Quality of Work: Many reviewers express satisfaction with the quality of service provided. Jobs such as hot water heater replacements and piping repairs are noted as being completed efficiently and effectively, with technicians leaving the work areas tidy. Customers appreciate both the skills of the plumbers and their efforts to explain the work being done.Pricing Concerns: Although some customers find prices to be reasonable for the services rendered, others express dissatisfaction with what they perceive as lack of transparency in pricing and non-itemized estimates. Concerns also arise about charges for initial service calls not leading to concrete estimates, causing customers to feel they may have overpaid. This inconsistency in pricing perception led to mixed feelings, as clear communication around pricing was not consistently delivered.Emergency Services: Reviewers frequently mention needing rapid assistance for urgent plumbing issues and found Legacy Plumbing Read less